Network Field Technician

Company: PenTeleData

Shift: Monday, Wednesday and Friday 8AM-4PM: Tuesday and Thursday, 12AM-8AM (on call during off hours on a rotating basis)

Pencor and its subsidiaries are Equal Opportunity Employers

A Network Field Technician is need to install, modify and maintain core and node equipment, as well as, equipment purchased by customers for access to PTD's high-speed network.

PenTeleData’s network spans more than half the state of Pennsylvania, plus locations in Virginia, New York and New Jersey. Travel to these various points of presence will occur on an as needed basis via a company provided vehicle.

Training and tools will be provided. Once training is complete, the successful candidate will be assigned to the rotating on call schedule. Field Technicians work closely with various departments and interface with Telco’s and other third parties.

General Responsibilities Include:

Responding to core and customer issues in a timely fashion as instructed

Providing a high level of technical understanding for PenTeleData’s core and customer networks

Installing Cable and Equipment as required within our core and customer locations

Mentoring other employees as required

Interacting with Telco's and other third parties as needed to resolve installation/repair problems

Effectively communicating with customers and other parties as needed for the resolution of customer or network problems

Returning defective equipment promptly for testing and repair

Effectively using a laptop and other test equipment for testing customer connections and repairing customer / network services

Traveling to various locations within our companies footprint as needed

Other duties as needed

Qualifications:

2-4 Years Electrical Engineering, Computer Science or Telecommunications Degree or Electronic / Electrical Trade School OR 2+ years’ experience working within the Electronics, Computer or Telecommunications Industry

Established Residency in Pennsylvania

Valid PA Driver’s License and good driving record

Valid Real ID or Passport as we sometimes fly employees and/or need them to access government buildings

LAN / WAN Experience

Experience and Knowledge of Cisco Products

Comprehensive understanding of TCP / IP

Understanding the technology behind routers, hubs, switches, transceivers and NIDS

Technical Understanding of Electronica / Electric; basic understanding of 48v DC

Knowledge of Data Transmission Technology - Fiber Optics, Ethernet, telephony and fiber networks

Exceptional Customer Service Skills

Exceptional Communications Skills – oral and written

Excellent Troubleshooting Skills

Ability to work varied hours

Ability to be on call during off hours on a rotating basis

Ability to work nightshift on Tuesdays and Thursdays

Ability to work overtime as required

Ability to use small hand tools

Ability to lift and carry up to at least 50lbs

Ability to travel within our company footprint as needed

INDHP