Night Deputy Manager - Housing First, Dublin

Night Deputy Manager, Housing First

Dublin (based in Peters Place, Dublin 2) with expectation to travel to other services/ locations as required.

35 Hours per week (7-day rota, 8pm-6am or 10pm-8am)

€51,368.72 per annum

Scope of Responsibility:

Overseeing local management of service delivery and providing multi-site support during night hours

Key Areas of Responsibility:

SERVICE OPERATIONAL MANAGEMENT

To be an active member of the Local Management Team (LMT), collaboratively overseeing the efficient, effective management of the project.

In conjunction with the rest of LMT and the PGM ensure service policies and procedures are established and operating correctly and communicated to teams

Oversee the administration associated with rota management, payroll and monthly services reports.

Pass & OTIS (Salesforce) oversight, reviewing Case Notes, Support Plans, and Safety & Wellbeing Assessments regularly to ensure all service users are receiving supports in line with expectations.

SERVICE USER SUPPORT

Receipt and Triage of Out of Hours calls from service users.

Responding to service users support needs

Allocation of additional supports tasks to On Call Level 2 (inc Case Managers).

In person attendance on site as required in cases of high support needs or critical incidents.

Monitoring Service Users engagement frequency, as per assessment, and escalate as required.

STAFF SUPPORT

Induction of Case Managers in the On Call process

Oversee and support the development of staff in assigned project.

Responsible for provision of staff support across multi sites during hours of work.

SERVICE DELIVERY

To manage service user processes through the team

To manage the staff rota and ensure adequate cover for project during hours of work

HEALTH AND SAFETY

Responsible together with the PGM and the rest of LMT for ensuring the project operates as defined by the Health and Safety Statement.

Responsible for supporting staff with Incidents during hours of work and providing debrief or onsite support if needed.

COMMUNICATION

Ensure effective communication with the local management team by completing and receiving a full handover of happenings during hours of work.

TEAM WORKING

Develop and manage an operational and well-functioning staff team

Provide support and training to staff where identified with PGM

Participate in the planning and delivery of staff team days and review days as required (to be carried out in conjunction with the PGM)

CONTRIBUTION TO BROADER ORGANISATIONAL OBJECTIVES

Contribute to broader organisational objectives through attendance at meetings, steering groups, representation as required by Senior Service Team and contribute to the improvement of quality, training, Service User involvement and other aspects of service quality as required

THE BUILDING

Responsible for overseeing Community Hub building standards and that identified repairs are handed over to ensure health & safety standards are managed

FINANCE

Be involved in financial planning for project, manage the project budget with other LMT, and ensure cash/Soldo procedures are followed

FUNDRAISING & COMMUNICATIONS

Facilitate the requirements of the Fundraising and communication team and liaise with project staff as required.

ADMINISTRATION

Ensure accurate data management

Oversight of tasks assigned through the Deputy Manager Checklist and/or assigned by the Project Group manager of the assigned project.

GENERAL RESPONSIBILITIES

Ensure that all Depaul policies and procedures are being adhered to and to contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both Depaul and its work with this client group.

To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of Depaul.

Undertake any other duties that may be required which are

Commensurate with this role.

In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of Depaul

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Person Requirements:

2 years’ experience working in the Homelessness/Social Care field, in a direct access client support, or key working role.

Social Studies /Case Management Accredited Qualification

Experience of low threshold, harm reduction services desirable

An understanding of the key issues relating to managing a residential setting.

Ability to use initiative, apply sound decision-making skills, including the ability to act calmly in emergencies and respond in a professional manner to challenging situations.

Ability to motivate staff in the provision of services to International protection applicants, as well as an ability to work closely with and support volunteer workers.

An ability to ensure that Health and Safety procedures are adhered to and to contribute to the development of health and safety practices within the project.

Ability to manage service users, with complex needs and challenging behaviours

Respect for the values and beliefs of Depaul

While the line manager is specified above, this does not preclude higher level grades from directing or reviewing work or setting dotted line collaborative working relationships between same or different level positions.

All tasks should be completed in an accurate manner and supported by a clear electronic and hard copy filing system.

WHY WORK FOR US?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

• We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• •We celebrate the potential of people
• •We put our words into action
• •We aim to take a wider role in civil society
• •We believe in rights and responsibilities

Click Here to Review our Privacy Notice for Employees in ROI

• EQUAL OPPORTUNITIES:
• Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.

If you choose to work for Depaul we offer:

Our Benefits

• •Annual Leave Up to 3 years' service: 25 days per year
• 3 years' up to 5 years' service: 27 days per year
• Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)
• 10 public holidays each year with Good Friday as discretionary day. Day off and day pay for Christmas Day,
• St.Stephen's Day, and New Year's Day worked for shift workers.
• Non-Shift Workers: Paid day off on public holidays.
• Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
• Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.

Pension Matched by the employer

Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.

Life Assurance Four times salary

Maternity /Adoptive Leave 18 weeks full pay

Paternity Leave 2 weeks full pay

Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)

Employee Assistance Program EAP is a confidential couns