Night Porter

Love hospitality? Then you’ll love working with us.

Waipuna Hotel & Conference Centre in Mount Wellington is looking for a Night Porter to join our small but mighty Night team . We are located in a central yet peaceful location on the edge of the Panmure Lagoon.

We’re all about genuine hospitality — creating moments that make our guests feel welcome, relaxed, and cared for. If you’re someone who loves connecting with people, thrives in a varied role, and enjoys making our environment feel welcoming. this is the opportunity for you.

This role works 10.30pm to 7:00am, so comfort working a night shift is essential.

About the Role

Working under the Night Manager guidance, the Night Porter is responsible for supporting overnight hotel operations during the night shift. This role includes primarialy overnight operational support including cleaning, front desk/guest assistance and security monitoring of the hotel throughout the night.

Key Responsibilities

Manage overnight guest check-ins and check-outs

Respond promptly and professionally to guest enquiries, requests, and complaints

Monitor hotel safety and security throughout the night

Conduct regular lobby and property checks to maintain presentation standards

Assist with overnight guest services, portering, and car parking support

Ensure phones are answered professionally and efficiently

Prepare and deliver room service and early breakfast requests

Set up breakfast and conference rooms as required

Assist with general cleaning and presentation duties

Respond appropriately to emergencies and incidents in line with hotel procedures

What We’re Looking For

You must already have the right to work in NZ

Previous hotel experience is valued, ideally in a similar overnight role

Ability to work independently with minimal supervision

Excellent communication and interpersonal skills

Ability to multitask and remain organised during busy periods

Professional presentation and positive attitude

Strong attention to detail and problem-solving skills

Commitment to health, safety, and guest privacy standards

First Aid Certificate desirable

Why you’ll love working with us

Positive team environment – small but passionate, with a “work hard, together” approach

Competitive pay rates – your work is valued and rewarded

Free uniform, staff meals and parking

Staff accommodation & F&B discounts – across our Prime Hotels Group properties in some of the North Island’s most beautiful locations

About us

Waipuna Hotel and Conference Centre is a 4-star property and one of New Zealand’s largest and most versatile conference venues. Nestled in 6 acres of parkland overlooking the Panmure Lagoon, we combine a tranquil setting with easy access to Sylvia Park, train links, and motorway routes. Our facilities include flexible meeting spaces, outdoor pool, gym, running track, and spa pool – catering to both business and leisure travellers.

• We’re part of Prime Hotels , a proudly New Zealand-owned group with 9 hotels nationwide and growing. Prime Hotels sits under the wider Prime Property Group - one of NZ's largest privately owned property companies
• (www.primeproperty.co.nz).

📍 Location: Mount Wellington, Auckland

📅 Position available: 1x permanent full-time (minimum of 32 hours).

If you take pride in your work, enjoy being part of a supportive team, and love creating memorable guest experiences – we’d love to hear from you!