Onboarding Specialist

About Thunes

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies.

Thunes’ Network connects directly to over 12 billion mobile wallets, stablecoin wallets and bank accounts worldwide, as well as 15 billion cards via more than 220 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay HK and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the Network receive unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments, globally.

Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks.

Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, New York, Paris, Riyadh, San Francisco and Shanghai.

For more information, visit: https://www.thunes.com/

Context of the role

Reporting to the SVP Africa, this position will be the point-of-contact for Sales & Business Development (BD) and serve as an internal business partner for sales support. Responsibilities include supporting our sales team with client onboarding, pipeline management, preparing presentations, organising meetings and conducting research. Your key responsibility will be to support the plans of the sales team and carry out sales and operational activities related to global sales to meet the overall annual sales objectives. This is a single contributor role with great opportunities for growth in account management/business development.

Key Responsibilities

Supporting Business Development (BD) during the pre-sales stage (Qualifying Proposal Stage) with pricing preparation and assisting sales to prepare sales slides + new case studies on a need basis

Assisting BD to onboard new partners and follow up on the onboarding process with compliance, legal & technical integration as well as with other internal & external stakeholders

Prepare customised reports for Business Development, Account Management and Partners

Co-ordinate with various stakeholders to resolve customer issues

Prepare quarterly sales report for Account Management (AM)

Assisting BD/AM to ensure the information in CRM system is accurate and up to date

What we are looking for

Bachelor’s Degree in a business discipline

6+ years work experience in a commercial corporate environment- ideally in a Financial Services or Tech Company

High level of Microsoft Office Suite competency including Advanced Excel proficiency (Creating visual representations of data, creating & managing pivot tables, ability to organise data using SUMIF, COUNTIF, and VLookup.)

CRM proficiency - Preferably Salesforce

Must be highly organised, independent and able to prioritise tasks

Ability to work under pressure in a rapidly evolving fast-paced environment

Adept at developing and executing actions synthesised from analysis issues

Detail-oriented and a believer in the value of process

Must be flexible, self-motivated and team-oriented

Highly adaptable, able to accept and create change

Fluent in English, other languages a plus

Sound like you? Apply now!