Onboarding Support Manager

Key Responsibilities:

• •Provide real-time support to RMs for account opening and onboarding activities.
• •Assist RMs in resolving issues related to KYC, documentation, and application errors.
• •Act as a liaison between RMs and internal teams (operations, compliance, product, tech) to ensure seamless onboarding.
• •Track and escalate technical glitches or process bottlenecks to relevant teams for quick resolution.
• •Monitor the progress of account opening requests and provide updates to RMs as needed.
• •Maintain detailed logs of RM queries/issues and their resolutions for reporting and analysis.
• •Share best practices, FAQs, and process updates with Relationship Managers to reduce recurring issues.

Education : Graduate in any discipline. Any Tech or Banking Educational Experience will be preferred.

Experience :

2–5 years of experience in operations/support roles, preferably in banking, fintech, or financial services.

Technical Knowledge :

• •Understanding of account opening processes and digital KYC.
• •Hands-on experience working with Postman, Grafana, Clever tap and Workbench for debugging and issue resolution.
• •Basic troubleshooting of mobile apps and web-based systems.

Soft Skills :

• •Excellent communication and coordination skills to support field teams.
• •Strong problem-solving mindset and ability to work under pressure.
• •Team player with a customer-first attitude.

Other :

• •Willingness to work in rotational shifts and handle high-volume support queries.
• •Based out of Bangalore; On Site 6 Days / Week Role