Online Programs Enrollment Specialist (Online + Mesa Hybrid)

Job Description

Essential Functions include, but are not limited to the following:*

Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process.

Complete the required numbers of outbound calls per day to reach prospective students.

Conduct telephone-based and on site consultations to prospective students and parents on their educational goals.

Review programs with parents/student and advise them on admission requirements

Ensure that all admission paperwork is completed and filed appropriately.

Accurately enter new student information into the CRM system.

Maintain targeted conversion metrics at each stage of the admission process.

Recruit students who left the program and assist with getting the student educational support.

Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.

Analyze recruitment and retention data and make strategic recommendations to Leadership.

Travel on behalf of the school for recruitment and other school related events.

Ensure students/parents meet with Student Advisors to outline Program Completion Plans.

Create community partnerships for student recruitment and attend community events.

Stay informed of current trends and changes in the industry.

Clearly articulate the mission and value of Pathways in Education.

Responsible for making recommendations to continue or shifts unitive using tracked data for all recommendations

Other duties as assigned.

Knowledge, Skill and abilities Preferred:

Respond to request for service and assistance

Displays willingness to make decisions

Effectively communicating with others. Able to complete all job requirements in allotted time

Displays an organized and results-oriented approach, and motivation to perform without extensive direction.

Displays high quality of work and level of accuracy.

Ability to travel and work alternate hours including weekend and evenings as necessary.

Education and Experience:

Minimum 1 year customer service, telemarketing or sales experiences (including admission experience)

Ability to effectively communicate in person and in writing and be able to speak publicly.

Possess high energy, attention to detail, and the ability to organize effectively.

Strong presentation skills

Knowledge of Microsoft Office and/or Gmail Suite

Bachelor’s degree preferred

Bilingual Spanish preferred

*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.