Operation Analyst

About Bigship

Bigship is India’s first business hub that offers you solutions for all your eCommerce business needs. This is a robust platform for a best-in-class shipping experience for all the social sellers, marketplace sellers, shop owners and high-volume eCommerces. Focus on growing your business while we help you keep your costs and tasks in line. Keep connected and make us a part of your success story.

Responsibilities:

• •Responsible for the operations metrics of the shift.
• •Take care of stock received and stock outward.
• •Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
• •Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
• •Responsible to arrange maximum deliveries within TAT.
• •Responsible for decreasing aging of the shipments.
• •Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %.
• •Handling a team of support staff & delivery boys.
• •Educating the staff about the importance of shipment handling and the work they perform.
• •Create a sense of ownership for managing the service center.
• •Ensuring process are followed to minimalism loses at Service center.
• •Maintaining the service center workplace with dignity and ensuring clean work place policies.
• •Communicating with staff about the organizational updates and changes.
• •A Sr. Executive (cluster) will be responsible to manage multiple Service centers.

Requirements:

• •Good knowledge of excel
• •2+ yrs of experience in same field.