Operations Associate

Data & Infrastructure Associate Role Description

The Data & Infrastructure Contractor supports analytics, reporting, KPI tracking, and data infrastructure initiatives across Pay Operations, Contractor Growth, CR & Training, and Robotics teams. This role combines hands-on data analysis with the development and maintenance of reporting tools, dashboards, and structured datasets that enable operational visibility and informed decision-making. The position works closely with Contractor Leads to ensure data accuracy, consistency, and timely reporting.

Responsibilities

1. Pay Analytics Support (Contractor Ops)

Provide reliable and structured data support to the Pay team.

Maintain and improve pay-related datasets to ensure accuracy and consistency.

Build and maintain recurring reports and dashboards to support contractor pay tracking.

Assist in identifying discrepancies and supporting audit processes.

2. CR & Training Data Support

Support the definition and tracking of core KPIs for CR and Training contractor teams.

Build and maintain recurring performance reports.

Ensure KPI definitions are documented and consistently applied.

Assist teams with ad-hoc data requests and analysis.

3. Growth Analytics Support (Contractor Ops)

Maintain and optimize queries used for candidate sourcing and prioritization.

Support analysis to improve candidate throughput and quality.

Assist in tracking performance metrics related to growth initiatives.

Contribute to experimentation analysis and reporting.

4. Robotics & Workforce KPI Tracking

Support the implementation and tracking of operational KPIs.

Maintain reporting structures to monitor workforce performance.

Collaborate with stakeholders to ensure consistent measurement practices.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision .

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.