Operations Associate (Test Kit)

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC , and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Short on time? TL;DR

You: An operations-minded problem solver who enjoys owning complex workflows, running customer launches, coordinating across customers and partners, tracking performance, and making sure at-home testing programs run smoothly.

Us: The team responsible for making every test kit experience reliable - from customer launch through fulfillment, laboratory processing, and ongoing operations.

Salary: $80,000 - $95,000

Location: NYC metro (remote)

Why we need you

Our Test Kit Operations team ensures that Junction's at-home testing programs launch successfully and operate reliably at scale. Over the past year, test kit volume on our platform has grown 6x, and every program requires coordination across customers, laboratories, fulfillment partners, and internal teams to ensure test kits are delivered, samples are processed, and customers have a seamless testing experience.

As Junction grows, we’re launching more testing programs, supporting more customers, and expanding our network of operational partners. We’re looking for a Test Kit Operations Associate who can take ownership of the operational execution behind these programs.

Once a sale closes, you'll own the launch execution and implementation for every new customer. You're essential in setting our test kit customers up for long-term success.

This role is ideal for someone who enjoys owning complex workflows, bringing structure to moving pieces, and solving operational problems in a fast-growing healthcare environment.

What you'll be doing

Own the operational execution of new customer test kit launches, ensuring milestones are tracked, dependencies are managed, and programs are ready for successful go-live

Coordinate directly with customers to manage launch activities, follow up on open items, and ensure operational requirements are completed on time

Partner with laboratory providers, fulfillment partners, and internal teams to coordinate workflows and keep launches moving

Own post-launch monitoring of test kit programs, tracking operational performance and identifying opportunities or issues early

Monitor key metrics across inventory availability, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experience

Investigate operational issues, identify root causes, and work with laboratory and 3PL partners to drive resolution

Maintain operational dashboards, trackers, and reporting to provide visibility into program health and performance

Identify recurring issues and help implement process improvements

Build strong working relationships with customers, laboratory partners, and fulfillment providers

Document workflows, processes, and best practices

What we're looking for

Operations experience: 3+ years in operations, healthcare operations, logistics, supply chain, customer operations, implementation, or similar

Ownership mindset: drives things to the finish line without needing constant direction

Launch and project execution: coordinating launches, implementations, or operational programs

Problem solving: digs into root causes and coordinates the right people to resolve

Cross-functional communication: comfortable with customers, labs, fulfillment, and internal teams

Data-driven mindset: comfortable with spreadsheets, dashboards, and metrics

Process improvement: has improved workflows, documentation, or systems before

Healthcare interest: healthcare/diagnostics/lab ops/at-home testing experience a plus

Nice to have

Experience with labs, diagnostics, or healthcare operations

Experience supporting at-home testing or medical device programs

Experience with 3PL providers

Experience managing customer implementations or launches

Familiarity with Looker, Tableau, or similar

What success looks like

Launches happen smoothly because you own the details, milestones, and follow-through

Post-launch programs stay healthy because you monitor, flag risk, and drive resolution

Customers, labs, and fulfillment partners trust you as a reliable operational owner

Metrics are visible and actionable

Recurring issues decrease because you build better process

Junction can support more programs because of the foundation you help create

Your salary is dependent on your location and experience level

Equity (extended exercise post 2 years of employment)

Company and team offsites

Monthly learning budget of $150 for personal development and productivity

$100 monthly wellness budget

Flexible, remote-first working - including $1K for home office equipment

Coworking budget

36 days paid time off (including bank holidays)

Premium healthcare coverage

4% monthly contribution to pension/401k

Yearly blood test on us

Enhanced parental, foster, and adoption leave

Important details before applying:

We only hire folks physically based in GMT and EST timezones - more information here

We do not sponsor visas right now given our stage