Operations Coordinator

For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.

As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.

To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Coordinator .

Your main responsibilities are:

Medical Assistance

Answer clients' requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case

Ensure that clients' requests are fulfilled by understanding the client’s needs, eligibility, and coverage

Provide a quality assistance service by selecting the most appropriate providers

Proactively manage cases using our system and communicate with all relevant departments

Provide clients with advice and make helpful recommendations

Escalate and work on the resolution of complex cases with your supervisor

Customer Support/ Claim

Handle hospitalization pre-approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process

Coordinating with our in-house medical team and making sure the costs are reasonable and customary.

Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantee to medical providers and local agents worldwide

Keep updated the monitoring record daily and make sure all the steps of the process are followed

Process original invoices in our case-handling system

Assist the Operation Manager on special projects

Contribute to other office activities upon request according to workload and priorities

Qualifications:

Bachelor's degree in Business Administration or equivalent

3 years of experience in a customer-driven role

Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am

You are fluent in both written and spoken English

You have excellent communication, interpersonal and analytical skills

You are customer minded, flexible, and able to work under pressure

Knowledge of Computer PC, MS-office, Internet, E-mail

What we offer:

You will be trained and coached to become proficient in a sought-after profession

You will integrate into a dynamic and committed team of young professionals

You will be offered development and career opportunities in a fast-growing tech-driven company.

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.