Operations - IceDen

Organization Overview:

The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.

Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.

The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.

Operations Manager

Organization: Florida Panthers Hockey Club

Department: Arena Operations

Reports To: General Manager

FLSA Status: Exempt (Salaried)

Employment Type: Full-Time

Location: Florida Panthers Ice Den, Coral Springs, FL — On-Site

Schedule: Flexibility required for evenings, weekends, and holidays

Job Summary

The Operations Manager is responsible for the daily activities required to run, maintain, and service the facility and/or events, performing the following duties personally or through subordinate supervisors.

Job Functions

Specific duties include but are not limited to:

Direct, supervise, and schedule all aspects of Operations, including Engineering; Building and Grounds; Ice Maintenance and Zambonis; Technical Services; Security; and Custodial Services

Coordinate Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events

Implement and update facility rules, regulations, policies, and procedures

Provide clear, concise, and timely communication of directives to other departments

Ensure that the Operations Department receives pertinent information for the most effective use of the facility and staffing

Oversee maintenance of the physical plant, systems, and equipment

Assist in the preparation of the Annual Operating Budget and recommend capital budgets for 1-year and 5-year long-range repairs and improvements to the facility

Authorize the requisition of equipment and supplies within budget guidelines; provide yearly inventory of all equipment

Ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed

Develop programs to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures

Investigate, analyze, and resolve operational problems and complaints; conduct periodic staff meetings to discuss procedures, problems, and policy changes

Work closely with the General Manager in the preparation and negotiation of Service Agreements

Review contracts for compliance with events and/or government specifications and suitability for occupancy

Negotiate with vendors, unions, contractors, and/or service providers

Develop and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all corporate and governmental regulations

Act as liaison to public utility, environmental, and energy agencies; assist GM in implementation of energy saving guidelines

Coordinate and oversee special projects such as construction, remodeling, or expansion

Plan and direct outside vendors/contractors to ensure compliance with contracts and safety requirements

Serve as Staff Duty Officer (SDO) as required

All other duties and responsibilities as assigned

Qualifications

Prior ice rink maintenance experience and sports arena/facility management experience strongly preferred

Comprehensive knowledge and understanding of building systems, equipment, maintenance procedures, tools, controls, and construction practices

Ability to meet the physical demands of the job, including lifting up to 50 lbs

Strong team player with good self-motivational skills

Sound organizational and time-management skills

Job reliability, diligence, dedication, and attention to detail

Flexibility with work schedule — nights, weekends, and holidays required

Highly organized and detail-oriented with a focus on quality and consistency

Excellent written and verbal communication skills

Solid computer skills with proficiency in Microsoft Word, Excel, and PowerPoint required

Positive attitude and strong work ethic; must have a team-first mentality with an eagerness to learn

Must be able to maintain and abide by organizational confidentiality standards

Ability to work under fluid deadlines and complete tasks in a timely and efficient manner

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.