Operations Manager , Amazon Now

Amazon Now is seeking an operations leader to support city-level operational indexing and performance tracking. The candidate is responsible for launching dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

• Key job responsibilities
• Collaborate with multiple stakeholders and launch dark stores.

Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks

• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches

• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic qualifications

• - 3+ years of employee and performance management experience
• - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

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