Operations Subject Matter Expert

At PLEXSYS, we’re all about creating Live, Virtual, and Constructive (LVC) training solutions for our customers worldwide. With over 200 employees spread across fifteen states and four countries, we’re dedicated to enhancing training experiences every day, everywhere.

Why PLEXSYS?

At PLEXSYS, you’ll be part of a dynamic and supportive culture that encourages you to reach your professional goals, put forth your best effort, and collaborate with other enthusiastic and driven individuals. Our core values – integrity, excellence, teamwork, and agility – are at the heart of everything we do, guiding our decisions and shaping our vibrant organizational culture.

PLEXSYS is an amazing place to work, but you don’t have to take our word for it. We invite you to check out what our team members are saying about working at PLEXSYS on Glassdoor. Discover why PLEXSYS could be the perfect place for the next step in your career.

• GENERAL DESCRIPTION
• PLEXSYS UK LTD is seeking an Operations SME with a passion for synthetic environments and simulation training. You will join at an exciting time, as PLEXSYS scales up to expand it’s operations, in the UK and globally.

The Operations SME is expected to be fluent in the field of modelling, simulation and current operational training. They will be expected to work with and support other directorates to help grow the business globally. Under the oversight of the PLEXSYS UK Programme Manager the Operations SME is a multi-faceted role. In your role, you will be representing PLEXSYS, while interacting with both internal and external customers of PLEXSYS using our modelling and simulation ecosystem. You will be an innovative self-starter able to show initiative and a team player who can help develop concepts and solutions to our customers’ challenges and your strong communication and leadership skills will allow you to work effectively with customers, subcontractors, technical and business stakeholders to deliver high levels of performance.

• DUTIES & RESPONSIBILITIES
• •Understand and become a Subject Matter Expert on all our products
• •Train internal and external customers in the operational use of PLEXSYS products
• •Reporting progress and status to internal and external stakeholders
• •Assist, as required, with Subject Matter Expertise
• •Develop, maintain and update training products for internal and external customers
• •Engage with stakeholders, project managers and senior technical staff to ensure customer and business needs are satisfied appropriately and problems are mitigated
• •Participate in software testing and can articulate discrepancies to customers, testers and software engineers by directing and participating in engineering trouble shooting, resolving with minimal service disruption
• •Update system checklists, training materials, reports and other documentation
• •Understand regional customer requirements and articulate this to product and engineering support
• •Assist with PLEXSYS product demonstrations and interact with customers at trade shows, industry events, workshops and webinars
• •Assist with interfacing PLEXSYS products with other customer simulation products, as well as real-world systems
• •Ability to represent PLEXSYS in a professional manner during presentations and ability to conduct in-depth presentations of PLEXSYS products and services, in person and on-line
• •Demonstrate organizational, project leadership, decision-making, human relations and communication skills
• •Ability to travel of up to 30% of the time

• QUALIFICATIONS & EXPERIENCE
• •Bachelor’s degree in a related field, or equivalent number of years' experience.
• •Previous experience working in the MoD or knowledge of MoD operations.
• •Proficiency with Microsoft Office products such as Word and Excel.
• •Experience in managing client relationships, client expectations and project timelines.
• •Strong Communication skills (written and verbal).
• •Concepts and principles underpinning Live, Virtual and Constructive systems for Training or Test and Evaluation.
• •An efficient, structured approach to status reporting to a range of stakeholders.
• •Proven multitasking ability; incisive analytical thinking; details-oriented approach to planning and quality assurance; excellent verbal and written communication skills.

• DESIRED
• •Military experience in C4ISR/Combat operations.
• •Comfort with Wiki system as primary method for project organization and knowledge sharing.
• •Supervisory experience in managing a team.
• •Security Clearance – Secret and above.

How to Apply: If you are ready to contribute your expertise to a world-class training initiative, we would love to hear from you. Please submit your expression of interest along with a brief outline of your relevant experience and qualifications.