Operations Support (INTERNAL OPENING)

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential.

About the Role

We are looking for an Operations Support professional to provide day-to-day administrative and operational support for international freight forwarding activities.

This role will focus on monitoring operational inboxes, registering jobs, creating shipments and consoles in CargoWise, managing shipment documentation, and following up on operational requirements to ensure jobs are processed accurately and on time.

What You'll Do

Monitor operational inboxes and register jobs from order level

Review incoming shipment details and ensure information is complete and accurate

Create shipments and consoles in CargoWise

Handle e-DOCing and upload required shipment documents

Follow up on EDOs, telex releases, customs holds , and other operational requirements

Coordinate with relevant teams and stakeholders to obtain missing information or documents

Update shipment records and systems with the latest information

Maintain accurate and organized shipment documentation

Monitor assigned jobs and follow up on outstanding operational requirements

Support other forwarding and operations-related administrative tasks as needed

What You Need

Prior experience in freight forwarding, logistics, or operations support

Experience handling shipment documentation and operational processes

Familiarity with CargoWise is preferred

Understanding of common freight forwarding terms and processes

Strong attention to detail and accuracy

Good written English communication skills

Comfortable monitoring and managing a high volume of emails and tasks

Organized and able to prioritize multiple jobs and deadlines

Ability to work independently and follow established processes

Comfortable performing detail-oriented and repetitive operational tasks

Technical Requirements

Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps

Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps

Quiet, conducive home workspace

OPTIONAL: Wired Ethernet connection preferred during work hours

OPTIONAL: Power backup (UPS) if the location experiences frequent outages

Why Expedock

HMO coverage and leave credits become available after three months of engagement.

Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.

Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.

Candidate Data & Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

Evaluate your qualifications and suitability for current and future roles

Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience

Maintain talent pools for future opportunities, where permitted by law

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.