Operations Training Partner - NYC

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

The Operations Training Partner leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks. This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions.

Priority candidates live in close proximity to NYC. Must live within 20 miles of an existing Shake Shack location.

Job Responsibilities and Duties

Coaches and validates the execution of Team Member and Manager training within an assigned territory

Validates and supports LTO training and execution in assigned territory

Oversees the execution of Team Member and Manager training within an assigned territory

Provides feedback on Team Member and Manager training materials

Facilitates LTO training and execution in assigned territory

Sources Trainers and executes training for designated NSOs

Partners with Area Directors on post NSO action planning

Develops Trainers to ensure Area self sufficiency for growth

Supports test initiatives and provides feedback to Restaurant Excellence team

Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams

Supports training projects and adheres to timelines

Partners with Field Ops to support area people planning and Manager development

Supports license and International training and NSO process in assigned areas

Knowledge, Skills, Abilities

Ability to lead a field based team

Demonstrates ability to train and enforce SOPs

Strong knowledge of Company standards and processes

Passion for operations and people development

Ability to provide feedback to various levels of operations leadership as appropriate

Strong facilitation and communication skills

Strong organization skills

Travel Requirements

Flexibility to travel a minimum of 14 days away from home to lead and support New Store Openings

Ability to be in the field working side-by-side with operations 3-4 per week

Work Experience

3-5 years

Supervisory Experience

1-3 years

Related Experience

1+ years facilitating training in a multi-unit hospitality environment

2+ years Management experience in the hospitality industry

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability Insurance*

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care Accounts*

Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.