Jetinsight
Operator Success Manager
Remote (United States continental 48) / San Mateo, California, United States
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hirly's read of this role
- Role family
- Customer support
- Seniority
- Lead / management
- Country
- US
- Work mode
- Remote-friendly
- First seen by hirly
- 8 Sept 2026
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the posting
JetInsight's best-in-class quoting and fleet management software helps aircraft charter operators run and grow safer, more efficient, and more profitable businesses. We work with hundreds of operators across the US and are building the world's largest network of on-demand aircraft.
We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor to help new customers implement JetInsight and to achieve ongoing value with the platform.
Your responsibilities will include:
Onboarding and training charter operators
Driving adoption and usage of JetInsight's product and managing customer relationships
Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value
Identify opportunities to drive usage and adoption while working with cross functional teams
You resonate with the following skills, traits, and experience:
2+ years of proven success as a CSM or Account Manager ideally in a technology company
An attitude that gets things done
A desire to learn and immerse yourself in a new industry to truly understand the customer
Track record of effective onboarding and long-term relationship management
Strong problem solving abilities to quickly understand customer's core issues and find creative solutions
Possess phenomenal communication and presentation skills
An interest in aviation and/or the travel industry is a plus!
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