Oracle B2C Service Cloud Specialist

We are seeking a highly experienced and skilled Oracle B2C Service Cloud professional to join our dynamic team. These roles offer an exciting opportunity to leverage your expertise in designing, implementing, customizing, and optimizing Oracle B2C Service Cloud solutions to deliver exceptional customer experience. The ideal candidate will possess a strong blend of technical proficiency, functional understanding, and leadership capabilities, with a proven track record of success in complex enterprise environments.

Responsibilities

A day in the life of an Infoscion

As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment

You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs

You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.

You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives

You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers.

If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Technical requirements

2 to 5 years of progressive experience in Oracle B2C Service Cloud (RightNow CX) implementation, development, customization, and support.

Deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities.

Proven expertise in developing Custom Scripts, Custom Processes, BUI Extensions/Add-Ins, Business Rules, and Workspaces.

Strong experience with REST APIs for integrating Oracle B2C Service Cloud with other systems.

Proficiency in PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL, and ConnectPHP.

Experience with middleware/integration platforms such as Oracle Integration Cloud (OIC).

Familiarity with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, and External Objects.

Strong knowledge of database concepts and proficiency in SQL.

Excellent analytical, problem-solving, and troubleshooting skills with a keen eye for detail.

Oracle B2C Service Cloud certifications are a significant plus.

Additional responsibilities

Translate complex business requirements into detailed technical specifications and solution designs.

Design and implement end-to-end solutions, encompassing self-service portals, agent desktops, knowledge management, and integration points.

Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler, Element Manager, Data Sync, and External Objects.

Stay current with the latest Oracle B2C Service Cloud features, enhancements, and roadmap, ensuring the integration of new functionalities.

Education

Bachelor of Engineering,BSc,BTech