Order Management Associate

• OUR COMPANY:
• EOS IT Solutions is a global technology and logistics company, providing Collaboration and
• Business IT Support services to some of the world’s largest industry leaders, delivering forward
• thinking solutions based on multi-domain architecture. We move fast, operate at scale, and hold
• ourselves to an exceptionally high standard - because our clients demand nothing less. Customer
• satisfaction and a relentless commitment to quality are core to everything we do, and we invest
• deeply in the people who make that possible.
• We are a true international IT provider and proud of it. Global simplicity. Trusted transparency.

• WHAT YOU WILL DO:
• As an Order Management Associate, you sit at the center of how orders actually get delivered -
• from the moment a client’s order is confirmed to the moment it lands complete and correct. You
• are the connective tissue between our vendors, our warehouse, and our clients, and you keep
• every moving part on track. This is not a passive admin role. You will be expected to spot issues
• before they become problems, keep multiple orders moving at once, and bring energy and
• precision to everything you touch. You’ll work across a client base that includes some of the
• largest technology organizations in the world, and they expect a lot. So do we.
• KEY RESPONSIBILITIES:
• •Generate vendor purchase orders accurately and efficiently, turning client orders into POs
• that are complete, correct, and ready to action first time.
• •Build POs the right way, every time - product specifications, quantities, and delivery
• timelines all present and accurate.
• •Track inbound shipments from vendors, staying ahead of delivery timelines rather than
• chasing them after the fact.
• •Work closely with project teams to flag and resolve potential delays before they reach the
• client.
• •Generate picking tickets for warehouse staff, aligned to live project timelines.
• •Create logistics tickets for outbound shipments to clients, keeping the delivery chain
• moving.
• •Bring meticulous attention to detail to every stage of order processing - a small error
• caught early saves a big problem later, and you catch it first.
• •Run thorough quality checks to guarantee the correct products ship to the correct client,
• every time.
• •Prioritize a busy workload by urgency and importance, so the most time-sensitive orders
• never slip.
• •Manage a high volume of orders simultaneously without letting accuracy or quality drop.
• •Adapt quickly when order specifications, shipment schedules, or client requests change -
• and keep everything moving anyway.
• •Troubleshoot issues as they come up and resolve them promptly to keep order flow
• smooth.
• •Respond promptly to client inquiries with clear updates on order status.
• •Stay on top of vendor pricing, discounts, and promotions, so you always know where the
• best deal is.
• •Spot opportunities to negotiate better terms with vendors and bring cost savings back to
• the business.
• •Negotiate favorable terms, discounts, or bulk purchase arrangements that improve
• margin.

• Essential Criteria:
• •A Degree in Business, Supply Chain, Logistics, or a related field; or 1–2 years of
• experience in an order management, procurement, or supply chain support role; or a
• combination of relevant work experience and further education such as a post-secondary
• qualification or professional certification.
• •An understanding of the commercials involved in buying and reselling hardware - or a
• genuine willingness to learn fast.
• •Comfortable picking up procurement or ERP software; previous hands-on experience is a
• plus, not a requirement.
• •Strong numeracy skills and analytical ability.
• •Basic to intermediate Microsoft Excel skills.
• •Excellent time management - you can juggle a busy workload and know what to
• prioritize.
• •Exceptional attention to detail - the kind that catches the small stuff before it becomes a
• big problem.
• •Strong communicator, comfortable keeping clients and colleagues in the loop.
• •A proactive problem solver who can think on their feet.
• •A genuine team player - personable, easy to work with, and willing to pitch in wherever
• the team needs it.
• •Willing to work as part of a team in a fast-moving, growing global company.

• DESIRABLE CRITERIA:
• •Experience of Audio-Visual / Video Conferencing and networking environments.
• •Exposure to Cisco CCW, Sage X3, or Jira - a plus, not a requirement.
• •Able to drive progress positively and effectively, keeping stakeholders informed.
• •Able to maintain a high standard of work under pressure, even when handling multiple
• issues at once.
• At EOS IT Solutions, we don’t just hire experience - we hire drive, curiosity, and the hunger to
• get things right. If you’re early in your career but already understand that the details matter, that
• speed and accuracy aren’t opposites, and that the best people in any room come prepared with
• answers not just questions - we want to hear from you.
• This role is for someone who may not have done every part of the order management process
• yet, but who is determined to learn it end to end - from how vendor POs get built, to how
• shipments get tracked, to what it takes to get the right product to the right client on time, every
• time.
• We’ll invest in teaching you the process. You bring the work ethic, the attention to detail, and the
• mindset that every order is a chance to get sharper.
• If you’re looking for a place to clock in and follow instructions, this isn’t it. If you’re looking for
• a place to build real commercial and operational skills inside a fast-moving global technology
• company, and you’re willing to earn it - let’s talk.

• WHO WE ARE:
• EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

#INDEMEA