Order Management Coordinator

Job Responsibilities:

Support the Regional Sales Teams, including US, Canada, and international business for both brands, and Brenthaven Corporate business including special pricing

Purchase Order and Sample Order creation, review, release and transmit to warehouse for fulfillment

Invoice inspection, timely processing

New SKU Set-up to distribution

Proactive inventory communication to OEM and International partners

Process RMA requests (Channel Partners)

First level of mis shipment/over shipment and warranty escalation including complex warranty issues for both brands.

Support all International business including special pricing, quotes, freight estimates

Weekly open order review and inspection, communication to partners

Document all recurring procedures to ensure that this function could be effectively handed over to a replacement or back up (temporarily or permanently)

Understand and continually review business processes for improvement

Proactively work with Allocation work group to ensure accuracy and effectiveness of the process

Respond to customer service inquiries including phone calls, emails, and NetSuite cases within determined SLAs

Other relevant tasks that may be assigned

Job Requirements:

Experience with Operations, Sales Support, and/or Customer Support related functions

Possess a work ethic that includes punctuality and consistent attendance

Logical, analytical & critical thinking skills

Eager to learn cross-functional tasks

Proficient in Microsoft Office

Proven ability to interpret and fully comprehend Inventory vs. Allocation report

Effective communication working within a team environment

Excellent written and verbal English communication skills to work effectively with both internal and external customers

Ability to maintain the confidentiality of sensitive information

Strong organization skills, including the ability to prioritize work

Self-motivated and detail-oriented

Effectively work with all departments within the organization

Ability to work independently and as part of a team

Willingness to adapt to changing business needs

Ability to work under pressure and meet SLAs

High degree of accuracy and reliability in data processing and analysis

Strong desire to meet / exceed targets and deliver within deadlines

Willingness to take on additional projects or workload from time to time

Willingness to work on night shift and hybrid work model at Silver City