Outreach and Intake Support Specialist

Position Title:

Outreach and Intake Support Specialist

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree

Job Description:

Summary of Duties and Responsibilities:

Do you enjoy building meaningful connections with students and helping them navigate available resources and opportunities? Are you seeking an opportunity to make a direct and lasting impact on student engagement, retention, and success?

If so, the Academic Success Center at Iowa State University is seeking applicants for an Outreach and Intake Support Specialist! This position will be classified as a Student Services Specialist I. The Outreach and Intake Support Specialist will support Success Navigator, Academic Skills workshops, Accountability Groups, and other areas as needed within the Academic Success Center.

What You'll Do:

• •Coordinate and implement outreach initiatives that connect students with academic support programs, services, and resources.
• •Build and maintain collaborative relationships with campus departments, student organizations, and other partners to increase student engagement.
• •Plan, coordinate, and deliver presentations, workshops, and training sessions for students and campus stakeholders.
• •Represent the organization at campus events, resource fairs, and outreach activities.
• •Create and distribute marketing and promotional materials to support programs, services, and events.
• •Maintain social media communications and create content that increases awareness of available resources and opportunities.
• •Coordinate workshop requests, scheduling, and related administrative processes.
• •Support technology and operational processes that enhance service delivery and student engagement efforts.
• •Coordinate communications, enrollment activities, and participant outreach for student support programs and groups.
• •Participate in staff meetings and collaborate with colleagues to coordinate services, events, and initiatives.
• •Provide individualized guidance and support to students, helping connect them with appropriate resources and services.
• •Track and maintain records related to outreach activities, workshops, and program participation.
• •Assist with special projects and perform other duties as assigned.

Preferred Qualifications:

• •Experience working in an educational setting; ideally in a learning center or academic support center environment.
• •Experience delivering presentations, workshops, training sessions, or educational programs to students and other stakeholders.
• •Experience utilizing databases, Smartsheet, or similar data management and reporting tools.
• •Experience planning, coordinating, and promoting events, programs, or campus-wide initiatives.
• •Experience creating marketing, promotional, and educational materials using design software such as Adobe Creative Suite, Canva, or similar platforms.

About Academic Success Center:

The Academic Success Center empowers students to seek academic support and collaborate with our trained peer leaders to promote impactful learning and community for all. We offer a variety of services through our office, including tutoring , Supplemental Instruction (SI) , writing and communication consultations , academic skills coaching , and accountability groups . While these services are based in our office, we proudly partner with academic departments and support units across campus to expand access to student support. Our peer educators are certified through the College Reading and Learning Association (CRLA) Level 1, and our Supplemental Instruction program holds international accreditation, a reflection of our commitment to student development and high-impact learning experiences for all.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

• Application Instructions:
• To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

• Why Choose Iowa State University?
• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• •Retirement benefits including defined benefit and defined contribution plans
• •Generous vacation, holiday, and sick time and leave plans
• •Onsite childcare (Ames, Iowa)
• •Life insurance and long-term disability
• •Flexible Spending Accounts
• •Various voluntary benefits and discounts
• •Employee Assistance Program
• •Wellbeing program

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS805

Original Posting Date:

September 25, 2026

Posting Close Date:

October 4, 2026

Job Requisition Number:

R19961

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu .

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.