Outreach Caseworker(Casual)

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The Caseworker (Outreach) renders direct casework and conducts assigned group work to assist clients within The Salvation Army – Crossroads Residential Services policies and programs. The Caseworker (Outreach) provides supervision and support for clients and assists and works in partnership with the property management company. The Caseworker is part of the Case Management Team for Crossroads Residential Services.

Accountabilities:

Casework Accountabilities & Client support

Under the direction of the Residential Services Manager or designate, works with the property management company staff (partner) to build relationships that will support the clients and the program

Supports the property management company with residents’ applications and tenancy issues due to behavioural issues and client’s barriers to stable housing

Orientates clients with the house rules and regulations (as defined by the property management company)

Completes discharge processes when clients are discharged from the program

Casework duties, including analysis of data, formulation of treatment services and supports (in consistency with The Salvation Army – Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals, provision of ongoing support and community referrals, interpersonal conflict resolution, advocacy services, among others

Builds and maintains a therapeutic environment with clients. Confront in a therapeutic manner, if necessary, to de-escalate tensions and resolve conflict. Document observances of the clients along with actions taken by the Caseworker

Ensures the psychological needs of residents are being met through programming, individual counselling, etc.

Attends and facilitates case conferences with the Case Management Team

May chair monthly (or as needed) planning meetings for clients and other support workers

May support clients with appointments (medical, counselling, etc.)

Provides statistical and evaluative information to management and funders

Supports the efforts made to meet the client’s spiritual needs and cultural practice by working with the Spiritual Care team

Maintains an active interest in all phases of the residential program and suggests improvements to the same

Case Management

Provides responsible case management services for all program participants (tenants)

Meets and interviews clients to complete intakes, develop case plans and establish goals, monitor progress, and provide ongoing support

Conducts individual counselling sessions, keeping records as to the nature of each session. Make self-available to other clients as required

Records and maintains case plan documentation. All documentation should provide objective information, including behaviour, attitude, and concerns regarding all activities, events, and interactions.

Conducts regular wellness checks, building appropriate relationships with clients and securing their holistic care

Monitors the environment and clients to ensure safety and security

Responds to day-to-day “urgent” needs of clients

Communication & Reporting

Maintains accurate, comprehensive, legible, and current client file records

Maintains confidentiality and keeps accurate statistical records (SAMIS)

Presents to the Residential Services Manager or designate, when required, a written or oral report on the conduct recovery plan and progress of each assigned client

Promptly reports incident reports in accordance with policy

Contacts other social service agencies on behalf of the client and based on their case plan goals, including liaison with other non-profit organizations

Identifies and reports to the property management company maintenance needs and safety concerns

Other Duties

Practices The Salvation Army professional code of ethics and communicates and cooperates with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times

Required to work in cooperation with other staff members in job-related areas and treat all clients, staff, volunteers, and members of the public with respect, dignity, and confidentiality.

Dress in a manner that is professional and presentable with respect to the employment position

Adhere to standards consistent with the values and philosophy of Crossroads Residential Services and The Salvation Army

Participates fully and constructively in staff meetings and service training

Engages in formal evaluation sessions with the direct supervisor after the probation period and annually thereafter

Reads and follows the Policy & Procedures Manual and the Employee Handbook

Represents the organization in a professional manner

Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.

Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Participates in regular supervision and performance reviews/evaluations as required.

Other work-related duties as assigned by the Residential Services Manager or designate

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal: Case Management team, residents, staff

External: Property management company

MANAGERIAL/Technical Leadership RESPONSIBILITY:

Reports directly to: Residential Services Manager or Designate.

No direct reports. Workflow coordinator.

FINANCIAL AND MATERIALS MANAGEMENT:

Uses or maintains organization assets in accordance with established guidelines.

Does not process any financial transactions with no budget responsibilities.

WORKING CONDITIONS:

Weekend and evening work may be required.

This position will have On-Call responsibilities for client crisis management

The incumbent’s work environment is typically in an office or work site within residential settings.

The incumbent will work under the following disagreeable conditions:

Exposure to dirt, bodily fluids, bodily waste

Exposure to drugs and alcohol

Noise

Dealing with angry and abusive people

Verbal abuse

Odors

The incumbent may be exposed to the risk of moderate injury or illness due to:

Physical attacks by others (i.e., being attacked by a client/resident)

Exposure to infectious diseases

Exposure to toxic chemicals

Sharp Objects (i.e., needle sticks)

Other dangerous situations

For this position

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and experience Qualifications:

Education, Qualifications and Certifications:

Completion of a formal post-secondary/college program of two academic years in Social Services, Human Services, or any other relevant fields

Certification in Mental Health & Addictions would be an asset

A different combination of education and experience might be considered

First Aid/CPR certificate

E-learning (Ab