Part-Time, Seasonal, PA Wilds Community Connector - Kinzua Bridge State Park

Summary

PA Wilds Community Connectors are considered the front line to a positive and memorable experience while visiting the Kinzua Bridge State Park. Their role is to enhance a visitor’s experience by providing top-notch customer service relating to PA Wilds Conservation Shop activities and general park/facility questions while encouraging the exploration of the surrounding community and PA Wilds region.

Essential Functions

Engage directly with customers either by telephone, electronically, or face-to-face

Communicate with guests visiting the center, answering questions about the artisan product assortment, exhibits, the surrounding community, and the PA Wilds region

Manage inventory and prepare merchandise for purchase, in the physical location and the online Marketplace

Assist the store manager with developing designs using the PA Wilds logo

Operate an iPad, a point of sale system, and a laptop computer

Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and preparing deposits

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Resolve customer inquiries and complaints

Assist with PA Wilds Center programs and projects as needed

Frequently move about the retail space to help customers, stock items, clean displays, etc

Must be able to remain in a non-stationary position 50% of the time

Frequently move stock weighing up to 40 pounds across the facility from the stocking area to the retail space

Nonessential Functions

Provide feedback on the efficiency of the customer service process with management

Direct requests and unresolved issues to the designated resource

Frequently clean shelves, counters, tables, and reset merchandise displays

Occasionally ascend/descend a ladder to stock products and supplies

Job Specifications

High school diploma, general education degree or equivalent, OR current high school students of at least 16 years

Knowledge of customer service principles and practices

Knowledge of e-commerce platforms

Familiarity with iPad

Knowledge of both Windows and IOS

Ability to work without supervision

Key Competencies

Interpersonal, listening, and communication skills - verbal and written

Attention to detail and accuracy

Customer service orientation

Adaptability

Initiative

Stress tolerance

Knowledge of the local community and/or PA Wilds

This job description is subject to change at any time.

• This position is Part-Time, Hourly, Non-Exempt.
• This is a seasonal position, with the bulk of the hours scheduled between May and October.
• Schedules include a variety of day, evening, and weekend hours.

PA Wilds Conservation Shops are gift shops run by the PA Wilds Center for Entrepreneurship (PA Wilds Center), a 501(c)(3) nonprofit. The official registration and financial information of PA Wilds Center may be obtained from the Pennsylvania Department of State by calling toll-free, within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement.

Our physical and online stores focus on locally-made and value-added products so visitors can take home a piece of the Pennsylvania Wilds while making a difference! PA Wilds Conservation Shop purchases have a ripple effect on the local economy while also supporting our nonprofit mission to integrate conservation and economic development in a way that strengthens and inspires communities in the Pennsylvania Wilds.

PA Wilds Center is an Equal Opportunity Provider.