Partner Account Director

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Function: Partnership Reports to: AVP, Delivery Partnerships Location: London

About the Role

This is a chance to shape the next chapter of one of our most strategically important channels — with a canvas that extends well beyond a single region. We're looking for a seasoned partnerships executive to take the reins of an already-thriving agency alliance program and drive it to its next level of scale and sophistication on a global stage.

Sitting within our Alliances organisation and reporting to the AVP of Delivery Partnerships, you will own the agency alliance strategy globally — not just execute against it. You'll be the architect of the GTM vision, acquiring and onboarding new agency partners across markets while deepening and commercialising an existing portfolio of boutique agency and consulting relationships. This is a build-and-scale mandate for someone who wants ownership, visibility, and the latitude to operate as a true business leader within the partner ecosystem — with impact that reaches across every region we operate in.

You will operate at the intersection of Sales and Alliances worldwide, working shoulder-to-shoulder with Sales Leadership across regions to shape program strategy, and with Account Executives globally to convert partner relationships into sourced and influenced pipeline. You'll also partner closely with regional Alliances leaders to ensure strategy, tooling, and playbooks stay coordinated and best-in-class across every market. Success here is measured in one currency above all others: quality pipeline that converts, at global scale.

Key Responsibilities

Own and evolve comprehensive GTM plans with our agency partners across regions, translating strategy into quality net-new business pipeline globally

Drive the sales cycle in lockstep with our sales teams worldwide — from prospecting through deal close — in true partnership with our agencies

Champion differentiated value propositions and partner specialisms, telling that story with conviction internally at Braze, with agency leadership, and ultimately in markets around the world

Hold the partnership to a standard of accountability and reciprocity, ensuring a measured flow of outsourced Braze services in exchange for net-new client opportunities

Bring rigour to the business — reviewing sales play metrics and effectiveness with partners and Braze leadership across regions

Operate cross-functionally as a connector across Tech and Cloud Partnerships, Partner Marketing, and Partner Education & Enablement to ensure the agency motion is fully supported everywhere we compete

What You Bring

10+ years of partnerships experience in a modern cloud technology company, G/SIs, or Agency, with a track record of increasing scope and impact

A proven, quantifiable history of driving sourced pipeline and influenced revenue through a mature SaaS partner program — you know what great looks like because you've built it

Deep fluency in the agency and marketing services ecosystem: service offering design, marketing, lead generation, and the KPIs that matter to a professional services organisation

Firsthand experience navigating agency and consultancy environments, with an intimate understanding of their org structures, business dynamics, and how to build a compelling business case with them

A demonstrated ability to lead through ambiguity, take on complex strategic and operational mandates, and scale a program across a large, distributed organisation

The gravitas and executive presence to represent Braze credibly with senior partner and internal stakeholders, paired with the grit and resilience to keep pushing when the path isn't linear

Willingness to travel across the globe as needed to invest in your most strategic partner relationships

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity

Retirement and Employee Stock Purchase Plans

Flexible paid time off

Comprehensive benefit plans covering medical, dental, vision, life, and disability

Family services that include fertility benefits and equal paid parental leave

Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

A curated in-office employee experience, designed to foster community, team connections, and innovation

Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

Employee Resource Groups that provide supportive communities within Braze

Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

• BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braz