Partner Relationship Specialist - Malay Speaker

We are looking for a highly motivated Partner Relationship Specialist to join our growing Business Development team. In this role, you will be responsible for engaging newly registered partners, qualifying leads, and guiding them through the early stages of their onboarding journey. Your primary objective is to convert qualified leads into active partners while delivering an exceptional customer experience and ensuring a seamless handover to the Partner Relationship Manager (PRM)

Responsibilities

Proactively contact all newly registered leads through phone calls, messaging platforms, and online meetings to convert them into active partners

Achieve individual activity and conversion KPIs, including calls made, meetings conducted, and partner activations, in line with Business Development objectives

Qualify incoming leads by understanding their business needs, motivations, and potential, while presenting the company's products and partner program effectively

Activate, nurture, and develop partners throughout the early stages of their lifecycle until they are ready for a successful handover to a Partner Relationship Manager (PRM)

Manage a high volume of leads efficiently, ensuring timely follow-ups and maximizing every business opportunity

Deliver an outstanding customer experience throughout the sales and onboarding journey

Maintain accurate and up-to-date records of all customer interactions, pipeline progress, and outcomes within the CRM system

Identify when partners have reached the required activation level and coordinate a smooth, well-documented handover to the assigned PRM

Collaborate closely with PRMs, Marketing, and Onboarding/Support teams to ensure seamless communication and information flow

Share insights on lead quality, customer objections, and recurring questions to continuously improve sales scripts, marketing campaigns, and conversion strategies

Requirements

Experience in inside sales, telesales, lead qualification, account activation, customer support, or a similar high-volume client-facing role. Experience within financial services or fintech is an advantage but not mandatory

Strong ability to communicate confidently across multiple channels, including phone calls, WhatsApp, Telegram, email, and virtual meetings

Excellent verbal and written communication skills with the ability to quickly build rapport and trust with partners from diverse backgrounds

Strong sales, negotiation, and objection-handling skills with persistence to effectively nurture and re-engage hesitant or inactive leads

Demonstrated success in achieving activity and conversion KPIs within a sales-driven environment

Excellent organizational and time management skills with the ability to manage multiple leads simultaneously

Ability to quickly learn and confidently present the company's products, services, and partner program

High level of integrity, accountability, and professionalism

Comfortable working in a fast-paced, high-pressure, multicultural, and global environment

Strong team player who collaborates effectively with cross-functional teams

Fluency in English and Malay is required

We Offer

Experience a dynamic and engaging work environment

16 paid vacation days per year

14 paid sick leave days per year

11 days Public holidays

Medical insurance

Dental expenses reimbursement

Parking and commuting reimbursement

Professional education budget

Language learning budget

Wellness budget (gym membership, sports gear and related expenses)