Patient Advocate - Service Excellence - Full Time 8 Hours Day (Non-Union, Non-Exempt)

The Patient Advocate will work as an extension of the clinical care team by identifying and resolving communication and cultural barrier using advocacy skills. This position will also be expected to manage patient expectations, including educating, and influencing expected service behaviors with staff and providers. Additionally, this position will be responsible to act as an advocate striving to empower Limited English Proficient (LEP) patients and families to take an active role in improving their patient experience while providing creative solutions to unique challenges in collaboration with leadership, the Patient Relations Representative will develop education materials, assist with policies that are patient and family centered, and make recommendation to drive service excellence.

• Minimum Education:
• High School or equivalent

• Minimum Experience:
• 3-5 years Experience in related field, preferably in an acute care setting

• Minimum Skills:
• Able to communicate in writing in both languages.
• Demonstrated interpersonal, communication and customer service skills.
• Ability to establish and maintain effective working relationships with physicians, managers, staff, and volunteers.

• Preferred Experience:
• Experience in the medical field/ medical terminology

• Preferred Skills:
• Bilingual – Strong command of English and Chinese/Spanish language (multiple dialects preferred).

Pay Transparency

The annual salary range for this position is $62,773 - $97,781. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.

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