Patient Care Coordinator

Description

Legacy Oral and Facial Surgery is seeking a professional, courteous, and self-motivated Patient Care Coordinator to manage front-office operations and deliver an exceptional patient experience. This role involves welcoming patients, handling phone calls, scheduling appointments, maintaining records, and managing financial interactions.

Essential Duties:

• •Serve as the first point of contact, answering phone calls and addressing patient requests, concerns, and needs in a professional, friendly manner.
• •Triage patient inquiries and escalate issues to the Practice Manager when necessary.
• •Review and discuss treatment plans, insurance coverage, and patient balances to ensure patients understand their financial responsibilities.
• •Accurately determine and document co-pays, deductibles, and out-of-pocket expenses for patients’ upcoming appointments.
• •Process and record payments made in person, by mail, or over the phone.
• •Present payment options to patients and arrange payment plans according to practice protocols.
• •Monitor and optimize the daily schedule for efficiency and productivity, coordinating both Doctor and hygiene schedules to meet utilization goals.
• •Ensure follow-up appointments are scheduled for all hygiene patients and update records as needed.
• •Maintain continuing care and overdue treatment lists, scheduling preauthorized treatment promptly once insurance approvals are received.
• •Verify that all necessary radiographs, lab cases, paperwork, and patient information are complete and up-to-date before appointments.
• •Ensure any required medical clearances are obtained prior to patient appointments.
• •Send requested records to patients and update patient files.
• •Check in lab cases and update records with relevant information.
• •Support the Team Lead with additional administrative tasks as required.
• •Perform other duties as assigned.

Key Qualifications:

• •Must be willing to complete a background check.
• •Professional, courteous, self-motivated, and a team player with excellent communication skills.
• •Organized, detail-oriented, trustworthy, and flexible.
• •Able to work effectively in a fast-paced environment, handling 30+ patients per day.
• •Strong work ethic, dedicated, and punctual.
• •Experience in the dental or oral surgery field, with knowledge of insurance, OMSVision, and Office365.

Knowledge/Skills/Abilities:

• •Proficient in Microsoft Office and Teams
• •Strong verbal and written communication skills
• •Excellent customer service and leadership abilities
• •Skilled at fostering effective working relationships within the team

Education/Experience Required:

High School Diploma or equivalent

Benefits:

• •Medical, Dental, Vision, and Life Insurance
• •401(k) plan
• •Paid Time Off and holiday pay
• •Competitive pay

Schedule:

• •Monday – Thursday: 7:30 am – 5:00 pm
• •Friday: 7:30 am – 2:00 pm

This position requires learning and excelling in front-office procedures, including check-in and check-out, scheduling, handling phone calls, and verifying insurance benefits. Join Legacy Oral and Facial Surgery to be part of a collaborative, patient-focused team dedicated to outstanding care.