Patient Care Specialist

Job Description Summary

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• Patient Care Specialist (PCS)
• Vera Whole Health
• Location: 331 N. Buffalo Drive Suite 120 Las Vegas, NV 89145

Schedule: M-F 8-5

Pay: $19-$22

Vera Whole Health is seeking a reliable, customer‑focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We’re looking for someone with strong attendance, excellent communication skills, and 2–3 years of front‑office experience in a healthcare setting.

• If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit.
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How will you make an impact & Requirements

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How will you make an impact & Requirements

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What You’ll Do

Greet and check in patients with professionalism and compassion

Manage front‑office operations including scheduling, check‑out, and updating EMR records

Answer multi‑line phones while following urgent/emergent protocols

Conduct daily appointment reminders and outreach

Collect and process payments at time of service

Verify insurance eligibility and assist with authorizations

Resolve patient concerns with empathy and problem‑solving

Maintain confidentiality and follow HIPAA and safety protocols

Support administrative tasks such as scanning, filing, and supply management

Participate in team huddles and contribute to workflow improvements

What We’re Looking For

2–3 years of healthcare front‑office experience (required)

Strong reliability and consistent attendance

Excellent customer service and communication skills

Ability to multitask in a fast‑paced environment

Intermediate computer skills (MS Office + EMR experience)

Ability to type 45+ WPM

Cultural sensitivity and professionalism with diverse patient populations

Additional language skills are a plus

Benefits

Vera Whole Health offers a comprehensive benefits package, including:

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

13 Paid Holidays

Paid Time Off (PTO)

Supportive, team‑oriented work environment

Health & Safety Requirements

Hep B vaccination or proof of immunity

Negative TB test within 90 days of start date

CPR/BLS certification (pre‑hire)

Annual influenza and COVID‑19 vaccinations per company policy

# MPMPG

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Compensation Range:

$18.00 to

$27.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.