Patient Coordinator

• Title: Patient Coordinator
• Practice: Dr. David Thurber, D.D.S Oral & Maxillofacial Surgery
• Location: East Syracuse, NY
• Office Hours:

Monday - Thursday 8:00am - 4:30pm

Friday: 800am - 12:00pm

Saturday: Call for Appointment

*Working hours will vary by office needs

Pay range: $23.00 - $25.00

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

Essential Functions

Patient Interaction and Support:

Greet and welcome patients upon arrival

Assist patients with check-in and check-out processes

Provide information on clinic policies, procedures, and services

Answer patient phone calls and address inquiries promptly and professionally

Schedule and confirm patient appointments, ensuring optimal appointment utilization

Monitor schedules for patient cancellations and follow-up with patients that need to reschedule

Administrative Duties:

Maintain and update patient records in the electronic health record (EHR) system

Coordinate referrals, diagnostic tests, and follow-up appointments

Verify patient insurance information and manage prior authorization processes

Handle billing and payment processes, including collection of co-pays and outstanding balances

Prepare and manage patient forms and documentation

Other duties as assigned by the practice administrator

Communication and Coordination:

Serve as a liaison between patients, healthcare providers, and other staff members

Communicate effectively with clinical staff to ensure patient needs are met

Facilitate communication regarding patient care plans and instructions

Customer Service:

Always maintain a high standard of customer service and professionalism

Address patient complaints and escalate issues to management when necessary

Strive to create a positive and supportive environment for patients and their families

Compliance and Confidentiality:

Adhere to all healthcare regulations and privacy laws, including HIPAA

Ensure patient confidentiality and security of sensitive information

Follow clinic policies and procedures to maintain compliance with healthcare standards

Qualifications

Education:

High school diploma or equivalency required

Experience:

Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable

Proficiency in using electronic health record (EHR) systems and other office software

Knowledge of relevant regulations and compliance requirements in healthcare

Performance Requirements:

Strong organizational skills and the ability to manage multiple tasks concurrently

Excellent interpersonal and communication skills, with a patient-centered approach

Approachable, professional demeanor

Detail-oriented and thorough in task execution

Ability to work well under pressure in a fast-paced environment

Team player with excellent collaboration skills

DISCLAIMER The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.