Patient Engagement Specialist II

Job Description Summary

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Patient Engagement Specialist II

Onsite | Austin, TX | $18–$19/hr

Be the Voice Patients Trust

If you have strong customer service experience, especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience.

For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you. ‎

How will you make an impact & Requirements

‎

Patient Engagement Specialist II

Onsite | Austin, TX | $18–$19/hr

Be the Voice Patients Trust

If you have strong customer service experience — especially in a healthcare call center and you thrive in a fast‑paced, high‑volume environment, this role is an excellent fit. Our Patient Engagement Specialists are the first point of contact for thousands of Austin families, and your work directly shapes their care experience.

For 35+ years, our independent, physician‑owned practice has delivered relationship‑driven care across five locations. Our team believes healthcare can be better more personal, more accessible, and more compassionate. If you feel the same, we’d love to meet you.

Position Details

Onsite only — not a remote role

Location: 5625 Eiger Road, Suite 200, Austin, TX 78735

Schedule Options:

Monday–Friday 8:00 AM–5:00 PM

Monday–Friday 7:00 AM–4:00 PM

Saturdays: 1–2 per month ( 7:45 AM-1:00 PM )

Compensation: $18–$19 per hour

What You’ll Do

Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy

Schedule appointments , transfer calls, and create detailed messages for clinical teams

Research patient inquiries including medical record status and general questions

Triage patient concerns to determine urgency and next steps

Manage provider schedules, including reschedules and cancellations

Process website appointment requests and custom forms

Assist patients with portal/website/EMR troubleshooting

Support staff with website or portal questions

Work in a large, high‑volume office with 25 providers

This is not a front‑facing role — it is 100% call‑center‑based patient support.

What You Bring

Required

1 year of customer service experience (healthcare strongly preferred)

Strong multitasking ability in a fast‑paced, high‑call‑volume environment

Excellent verbal and written communication

Dependability and punctuality

Ability to type 40–50 WPM

A genuine desire to help patients

Preferred

Healthcare call center or medical office experience

Experience with EMR systems

At least 1 year of healthcare experience

Why You’ll Love Working Here

Health, Dental, and Supplemental Benefits

401(k) with Employer Match

Paid Time Off

Employee Discounts

A supportive, mission‑driven team that values your work

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Compensation Range:

$20.00 to

$30.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.