Patient Escorter

Primary Location

Burnet Campus Department

SRU Clinical Support Team Shift

N/A (United States of America) Schedule

Full time Weekly Hours

40 FTE

1 Employee Status

Regular

*Expected Starting Pay Range

$16.75 - $20.27 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Available:

There are some parts time and full-time positions available. Nights and evenings are most needed.

Require training: 2 weeks full time (Monday to Friday) from 8am - 4:30pm

JOB RESPONSIBILITIES

Patient Care- Transport of all level 3 and 4 patients when deemed appropriate by an R.N. Assist nursing staff in lifting, moving and positioning patients as necessary during transport and radiologic procedures. Transport patients to clinical procedure areas including surgical, diagnostic testing, and outpatient areas by rolling beds, wheeled stretchers or wheel chairs. Communicate patient information and needs to the receiving departments, dispatchers and patient escort team. Accompany discharged patients to their destinations. Perform patient transports {i.e. response time, completion time} consistent with team averages. Transports non-patient items (blood products, equipment) correctly to patient care areas as requested through Epic. Independently responds to PET Lift Team Epic requests with portable floor lifts and assists clinical staff with ceiling lifts as required. Respect patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations.

Customer Service- Customer advocates; strive to better meet the needs of the patients, and hospital personnel for patient escorts and non-patient transports. Interact with customers in a courteous, attentive and conscientious manner. Understands, adheres to and models Core Standards as defined organizationally and specifically within the department/unit. Prioritizes planned and unplanned events, and proactively addresses actual and potential problems.

Communication- Networks actively with other health care professionals to promote smooth transitions and reduce boundaries in care delivery throughout the continuum of care. Demonstrate good interpersonal skills; support and encourage fellow team members to work towards a common goal of safe, efficient patient transportation with a customer advocacy focus. Respond and resolve dispatch alerts, delays or problems on assigned shifts. Ensure that the work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Provide communication for the exchange of appropriate care and clinical information when patients or clients are admitted, referred, transferred or discharged.

Equipment Maintenance- Set up and maintain traction equipment on all types of beds and cribs. Perform equipment rounds and utility room checks daily. Maintain integrity of wheelchairs and other equipment by cleaning wheelchairs and performing safety checks on equipment daily. Utilize basic knowledge of equipment repair.

Teamwork- Works collaboratively with the team to create and maintain a developmentally appropriate environment. Engages in the multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practices. Deal with conflicts directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team. Assists others and provides leadership in implementing the standards of the patient care and access. May act as a mentor and/or coach, formally or informally.

JOB QUALIFICATIONS

High school diploma or equivalent

No directly related experience

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025)

One of the nation's America’s Most Innovative Companies as noted by Fortune

Consistently certified as great place to work

A Leading Disability Employer as noted by the National Organization on Disability

Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability