Patient Scheduler II

Location Address:

3901 Atrisco NW
Albuquerque, NM 87120-1627


Compensation Pay Range:

Minimum Offer $16.42
Maximum Offer $26.10
Now Hiring: Patient Scheduler II

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Scheduler II.

Provides exceptional patient experience, ensures accurate scheduling, and uses advanced visit types in a multi‑disciplinary setting. Confirms all prior authorizations, certifications, and referrals before procedures. Delivers non‑clinical pre‑surgery education, coordinates admission paperwork when needed, and performs other assigned duties.

Type of Opportunity: Part time
Job Exempt: No
Job is based: PMG - Atrisco
Work Shift: Varied Days and Hours (United States of America)


Responsibilities:

• •Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints, managing conflict, and supporting patients in the lobby.
• •Accurately s chedules patients, verifies demographics and insurance, explains coverage and financial expectations, and coordinates invasive procedure scheduling and pre‑admit appointments.
• •Ensures all authorizations, referrals, and certifications are secured before procedures and communicates issues to stakeholders.
• •Guides patients through Release of Information processes, supports patient satisfaction efforts, and completes confirmation calls and other patient‑relations tasks.

Qualifications:

• •High school diploma or equivalent with medical terminology training. At least 12 months of clinical experience and proficiency in prior authorizations, certifications, and referrals.
• •Must pass EPIC registration competency.
• •Schedules appointments and procedures, coordinates complex scheduling needs, and maintains strong organization under pressure.
• •Possesses working knowledge of CPT and ICD‑10 coding.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

• Wellness
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

• About Presbyterian Healthcare Services
• Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services