Patient Scheduling Coordinator II - Full Time - Wolf River

Job Title: Patient Scheduling Coordinator II

About Us

At West Cancer Center, we are dedicated to providing exceptional, patient-centered cancer care through innovation, compassion, and collaboration. Our administrative and clinical teams work seamlessly to ensure every patient receives timely, respectful, and coordinated care. Join our mission-driven team where every role directly impacts the lives of those we serve.

Position Overview

The Patient Scheduling Coordinator II is responsible for managing patient scheduling functions, including registration, referral processing, insurance verification, and pre-certification activities. This role plays a crucial part in ensuring efficient clinic operations and positive patient experiences.

Key Responsibilities

Greet patients and their representatives professionally and courteously

Verify and update patient demographic and insurance information

Schedule appointments for office visits, labs, radiology tests, injections, and chemotherapy/infusion

Coordinate new internal referrals and manage all relevant appointment types

Handle patient no-shows and process clinic discharges as necessary

Maintain accurate scheduling templates and optimize provider schedules

Respond to incoming phone calls and emails related to scheduling inquiries

Send out appointment reminders and rescheduling notices

Report scheduling or workflow issues to leadership promptly

Provide general administrative assistance and patient support

Cross-train with other team members to promote departmental efficiency

Ensure compliance with safety and confidentiality standards

Participate in staff meetings and assist in onboarding new employees

Perform other duties as assigned

Qualifications

Education & Experience

High school diploma or GED required

At least 6 months of related experience or equivalent combination of education and experience

Skills & Abilities

Strong organizational and follow-up skills

Excellent verbal and written communication abilities

Effective multitasking and prioritization in a fast-paced setting

Strong problem-solving and decision-making skills

Proficiency in Microsoft Office and other computer applications

Ability to work independently and collaboratively within a team

Why West Cancer Center is a Great Place to Work

Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.

Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.

Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.

Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us

Be a vital part of our scheduling and support team at West Cancer Center. If you're organized, compassionate, and committed to delivering excellent patient service, apply now to begin your journey with us.