Patron Engagement (Advisory & Information Services) Manager

• Patron Engagement Manager
• Full-time, includes weekends & evenings

• Do you love to share your bookjoy and curiosity for knowledge? Would you like to lead an award-winning team to provide top-notch advisory and information services to a diverse community that loves their library ?
• Do you enjoy collaborat ing with coworkers and community members across traditional age and audience silos ?

Skokie Public Library seeks an enthusiastic and experienced m anager to co-design advisory and information services strategy for the library and lead the Patron Engagement team in providing excellent advisory and information services for the Skokie community. The Patron Engagement Manager works with, and under the supervision of, the Director of Public Services to coordinate service models, programs, spaces, tools, and staff to engage community members in re ading, listening, and viewing materials as well as in accessing the information and technology they need to thrive.

We want to hear from you if you fully embrace our core service values of community, collaboration, compassion, and curiosity; are motivated by a commitment to equity, diversity, and inclusion; are energized by vision-setting , strategic thinking , and customer service ; and have excellent supervisory, team-building , and change management skills.

Selected Responsibilities :

Provide leadership through participation on library’s management team and supervision of Patron Engagement departmental staff

Hire, train, coach, and review performance of staff

Ensure a departmental climate that offers library patrons efficient, accurate , and courteous service

Collaborate with the Patron Engagement Supervisor to provide leadership to the advisory and information services workgroup s and to tie staff work to the organization’s mission and strategic priorities

Oversee and evaluate service models and operations for advisory and information services and proactively seek out, recommend, and implement innovations in these areas in relation to total library services, the goals of other departments, and the needs of the community

Apply and integrate principles of diversity, equity, inclusion, and accessibility in advisory and information services workflows, best practices, and services

Liaise with Learning Experiences Manager to understand, set, and implement program priorities, including the planning, implementation, and evaluation of active and passive programs for adults in areas such as books, authors, popular media, digital literacy, information literacy, media literacy, civic engagement, and career services

Support public service projects and initiatives

Selected Requirements :

Master of Library Science from an ALA accredited library school or relevant experience and/or study

Minimum three years supervisory experience

Experience providing advisory and/or information library service to the public

Excellent oral and written communication skills

Demonstrated ability to motivate, inspire, support, and lead direct reports and other colleagues

Project management skills

Deep personal dedication to public service

Preferred Competencies:

Multilingual skills in English plus another language relevant to the Skokie community, including, but not limited to, Arabic, Assyrian, Dari, Pashto, Spanish, and Urdu

Public speaking skills, including comfort appearing on social media platforms with direction

Skokie Public Library offers:

An opportunity to work in a collaborative and compassionate environment alongside talented colleagues in service to a diverse, vibrant community

We offer a comprehensive benefit package that includes medical, dental, and vision coverage, pa rticipation in the IMRF pension plan, c ompetitive paid time off, and more.

The pay range for new hires for this position is $73.284.44-$91,605.55. Offers are made within this range based on competencies, experience, and internal equity.

We are an Equal Opportunity Employer.

Full Job Description: PE Patron Enagement Manager

In order to be considered, you must include a cover letter and resume when you apply. Position open until filled.