Payments & Fraud Junior Agent

About Reliato

With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.

Key Responsibilities

Payments investigations.

Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.

Suggest improvements to tools and procedures.

Professional handling of all related customer and support queries.

Process incoming and outgoing customer payments, in a timely and error-free manner.

Follow up and payment-related issues or customer queries proactively.

Liaising with third parties such as payment service providers.

Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks.

Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.

Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained .

Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.

Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.

Analyse all reported Fraud cases, to identify any new and emerging fraud trends.

Maintain and review online customers accounts and activity.

Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)

Requirements

Graduation of high school or post- secondary school (EQF Level 3 or the equivalent);

Work Experience preferably one year in a similar position;

Strong communication skills ;

Good organizational skills ;

Meticulous with a high level of attention to detail;

Ability to meet deadlines;

Ability to work well with others and be a team-player;

Understanding and implementing KYC and anti- fraud policies ; knowledge of Internet related software & Microsoft Office applications.

What we offer

Comprehensive Health Insurance — so you’re fully looked after.

• LYRA Wellbeing Support — Confidential, expert support to help you navigate life's ups and downs.
• Hybrid Working Model — flexibility to work from home and in the office.
• Work From Anywhere — enjoy the freedom to work overseas for part of the year.
• Gym Allowance — because your wellbeing matters.
• Fresh Fruit Mondays — start the week healthy and energised.
• Regular Team Events — fun socials, celebrations, and unforgettable moments.
• Work Anniversary Cake — because milestones deserve to be celebrated.

This position is on shift basis Monday to Sunday, based on 40 hours per week.