Peer Review Operations Specialist - 2 Year FTC

This position is fully remote/home based. Applications will be accepted from candidates based in the UK. This is a 2 Year FTC.

Role Summary

As a Peer Review Operations Specialist, you are a confident and highly organized self-starter, motivated by a culture of continuous improvement. You’re an excellent communicator and a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

Reporting to the Peer Review Operations Manager, you work as a member of the Peer Review Operations team to maintain efficient peer review workflows, ensure high vendor performance standards, and uphold excellent contributor experience for authors, editors, and reviewers. You will enforce turnaround time benchmarks for all peer review milestones to protect process integrity and ensure timeliness and quality of publication. You will have high standards of professional conduct in the workplace, and enjoy working with international colleagues from a range of cultures and settings. You will seek out opportunities for continuous quality improvement in department activities and be an effective champion of the PLOS vision, mission, and brand.

Responsibilities

Submission Management

Ensure the timely, efficient peer review of all submissions

Ensure that queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately

Identify and remove barriers to submission, working collaboratively with colleagues across PLOS as required

Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues

Ensure that manuscripts meet requirements and follow current policies and procedures

Workflows

Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice, and exercising judgement to resolve the issue or escalate to the Peer Review Operations Manager or other colleagues as appropriate

Proactively raise data-driven recommendations for continuous journal operations and workflow improvements to the Peer Review Operations Manager

Ensure standard journal workflows are maintained as established, implementing and adopting process updates when approved by the Peer Review Operations Manager

Projects

Contribute to workflow project and initiate proposals as requested, and undertake operations projects and initiatives as directed by the Peer Review Operations Manager

Serve as daily liaison with vendor representatives, monitoring quality and timeliness performance against target thresholds and KPIs

Other

Contribute to other operational research outputs related to PLOS’s mission where required, so that our journal workflows are optimised to encourage scientific openness and transparency

Knowledge and Skills

Essential

Prior experience in peer-reviewed schololarly publishing

Excellent communication and presentation skills, both written and oral

Growth mindset with a collaborative, team player mentality

An ability to maintain a positive and professional customer service attitude

Able to work constructively with vendors, authors, editors, customers, and colleagues from a range of international settings

Knowledge of Excel, Word, file types and file conversions

Able to work under tight deadlines whilst achieving a high standard of quality and accuracy

Able to set priorities and work independently

Upholds high standards of professionalism in the workplace

Embraces change with a positive attitude

An interest in science and in advancing scientific knowledge

Desirable

Knowledge of and expertise with peer review and manuscript management database systems; proficiency with Editorial Manager a plus

Knowledge of customer relationship management (CRM) software such as Salesforce

Awareness of and commitment to open science

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.

Some domestic and international travel required.

Qualifications

A university degree or equivalent experience

The base salary range we've established for these positions is £27,000- £30,000 . PLOS also offers a comprehenseive benefits package sumarized below.

BENEFITS:

US:

401k with employer match

Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)

Paid Vacation, 11 public holidays and sick leave

Parental leave

Birthday and three winter holidays days off

Short term and long term disability insurance

2 days paid time off for volunteering per year

Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We’re committed to equal opportunity

We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

The base salary range we’ve established for these positions is (UK) £35,000- £39,000 . PLOS also offers a comprehensive benefits package summarized below.

BENEFITS:

UK:

Private medical insurance

Life assurance

Income protection

Personal accident insurance

Pension with up to 10% employer match

25 days holidays, market competitive Maternity and Paternity leave

Birthday and three winter holidays days off

2 days paid time off for volunteering per year

Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We’re committed to equal opportunity

We’re working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

The base salary range we’ve established for these positions is (UK) £27,000- £30,000 . PLOS also offers a comprehensive benefits package summarized below.

BENEFITS:

UK:

Private medical insurance

Life assurance

Income protection

Personal accident insurance

Pension with up to 10% employer match

25 days holid