PERMANENT CONTRACT - CITY MANAGER- NEW YORK CITY

LA MAISON JACQUEMUS

Jacquemus was founded by Simon Porte Jacquemus in 2009 in Paris, France.

Dedicated to the memory of the designer’s late mother, the brand draws inspiration from a passion for culture. The Jacquemus ready-to-wear and accessories collections for men and women reference the French way of life and universal gestures of beauty, encompassing influences from fine art photography to decorative arts, cinema, painting, and sculpture.

Throughout the years, Jacquemus has staged runway productions in unique and unexpected locations, including a Parisian swimming pool, the Musée Picasso, a lavender field in Provence, a wheat field outside Paris, a salt marsh in the Camargue, and a beach in Hawaii. More recently, the brand has embraced settings such as the canal of the Château de Versailles (Le Chouchou), the Fondation Maeght (Les Sculptures), Casa Malaparte (La Casa) and Auguste Perret’s Parisian apartment (La Croisière).

Based in the 8th arrondissement of Paris, Jacquemus is an independent fashion house with over 300 employees. Renowned for its fast-growing digital presence and its worldwide business spread, the brand has created innovative retail experiences around the world before opening its first permanent flagship store at 58 Avenue Montaigne in Paris in 2022. Following this milestone, international boutiques have opened in New York (SoHo), London (New Bond Street), Los Angeles (Melrose Avenue) and Dubai.

ROLE OVERVIEW

The City Manager is a strong leader responsible for driving the business through sales support, enforcing operational policies, training, and stock management. This position maintains the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

The City Manager collaborates closely with the HQ team in Paris and, in the absence of a local HQ team, represents the Maison locally. In this role, the City Manager also leads the opening and ongoing operation of Bloomingdale's concession corner, in addition to the Soho flagship — managing both doors as a unified commercial and operational scope.

TASKS AND RESPONSIBILITIES

Business and Sales Performance

Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence

Demonstrate leadership by playing an active role on the selling floor, coaching and motivating the team

Manage and lead team efforts in clienteling focused on new client acquisition and retention

Analyze and monitor store KPIs on a daily, weekly and monthly basis to implement action plans to achieve target KPIs

Perform daily reporting and analysis and identify opportunities to improve performance

Ensure the highest level of customer service

Analyze performance by category and partner with the Merchandising team to validate action plans in order to drive positive and sustainable growth

Responsible for P&L of the store incl overssing staff and running cost to maintain an healthy bottom line.

Team Leadership

Lead, coach, and motivate team to perform at their highest potential

Coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly

Manage performance reviews and development plans for all direct reports

Ensure all staff receives monthly, quarterly and annual feedback

Ensure behavior reflects the Jacquemus brand and people values, showing pride, enthusiasm, commitment and initiative

Approve and monitor store schedules

Ensure the integrity of payroll and the payroll process

Recruit, develop and retain top talent; a translatable, pre-existing client book is a strong asset for this role

Identify and cultivate high-potential profiles within the team, with structured development plans and clear career paths

Visual Merchandising

Ensure store visual merchandising standards are met and maintained across all doors

Review sales frequently and take action on visual merchandising to maximise sales

Store Operations

Ensure compliance with corporate policies and procedures

Partner with Retail Operations to ensure inventory accuracy and shrink rates within company standards by regularly following up on operations and executing initiatives as needed

Lead Bloomingdale concession corners: coordinate pre-opening setup, staffing, training and operational readiness in partnership with the regional team

Ensure seamless day-to-day operation of both Bloomingdale's corners post-opening, including inventory management, brand standards compliance and performance reporting

CRM & Client Development

Drive the in-store shift from walk-in customer outreach to meaningful client relationship building, through a robust and proactive client development strategy

Leverage a pre-existing network of local community relationships and cultural connections to introduce the Maison to new client communities in NYC

Propose, develop and host commercially targeted in-store and off-site shopping events, with the ambition to activate at least monthly; events should be locally relevant, brand-consistent and P&L-positive

Maintain competitor market awareness across the NYC luxury retail landscape

PROFILE

At least 5 years' experience in a luxury retail management role

Proven track record of opening or significantly growing a retail location from an early stage

Experience managing multi-door or concession retail environments is a strong advantage

Established client book and local network in the NYC luxury market, or demonstrated ability to build one quickly

Demonstrated experience conceiving and executing profitable client events — both in-store and off-site — with regularity

Knowledge of Microsoft Office and store operation applications

Action-oriented; strong drive for results

Ability to motivate others and build effective, complementary teams

Strong service orientation and client focus

Excellent mediating, negotiating and conflict resolution skills

Strong oral and written communication skills in English; French a plus