Permit Coordinator

P ermit Coordinator - Stoneham, MA

At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.

Behind every successful install is someone making sure everything is approved, scheduled, and ready to go. Schedule for this job is Monday - Friday 8am to 4pm

Benefits

Competitive Pay: $32 - $35/hour with weekly pay!

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

Employee and family discounts on services

What You'll Do

Pull, file, track, and close permits for HVAC, plumbing, electrical, commercial, sheet metal, mechanical, and gas projects

Manage the full permitting cycle from initial permit application through final inspection and closeout

Coordinate with customers, municipalities, inspectors, and internal teams to ensure all parties are at the same place at the same time for required inspections

Follow up with representatives, customers, municipalities, and other parties to obtain required documentation and keep permits moving forward

Schedule and coordinate pre- and post-installation inspections

Track permit statuses and ensure required permits and inspections are completed on time

Enter and maintain accurate project, permit, payment, and customer information in ServiceTitan

Create and manage Purchase Orders as needed

Prepare funding reports and enter GreenSky funding payments into ServiceTitan

Perform basic accounting and administrative duties, including merging customer accounts, processing and recording payments, monitoring outstanding invoices, and contacting customers regarding past-due balances

Make customer collection calls in a professional and courteous manner

Assist with additional accounting, permitting, and administrative tasks as needed

Work closely with Install Coordinators, Dispatch, managers, technicians, and other internal teams to ensure projects move smoothly from start to finish

Maintain accurate records and documentation throughout the permitting and payment process

Identify issues, troubleshoot problems, and find practical solutions to keep projects and permits on schedule

What You Bring

At least 1 year of experience pulling permits; permitting experience is highly preferred but not required

Experience working with HVAC, plumbing, electrical, commercial, sheet metal, mechanical, or gas permits is a plus

ServiceTitan experience is highly preferred

Strong problem-solving and critical-thinking skills

Excellent communication and customer service skills

Comfortable speaking with customers regarding payments, outstanding invoices, inspections, and required documentation

Strong attention to detail and organizational skills

Comfortable working with numbers and handling basic accounting-related tasks

Tech-savvy and comfortable learning and using software systems

Microsoft Office proficiency is highly preferred

Ability to manage multiple priorities and follow through in a fast-paced environment

Open to feedback and willing to learn and adapt

Strong sense of urgency and accountability

No college degree required

No prior GreenSky experience required

A positive, team-oriented attitude and willingness to jump in wherever needed

If you’re organized, detail-oriented, and enjoy keeping projects moving, we’d love to hear from you. Join the Sila Boston team and play an important role in helping our customers and technicians get the job done right, from permit to completion. Apply today!