Pessoa Analista de Customer Success (segmento jurídico) Sr

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista de Customer Success (segmento jurídico) Sr based in Brazil.

This senior Customer Success role focuses on managing strategic accounts within the legal technology segment in a high-touch environment. You will build strong executive relationships and help customers maximize the value they obtain from SaaS solutions. The position combines account management, customer strategy, data-driven health monitoring, and revenue expansion. You will work closely with commercial teams to identify upsell and cross-sell opportunities and strengthen long-term partnerships. The role also requires proactive management of churn risks and the creation of tailored success plans aligned with customer goals. Curiosity about technology and the potential of Artificial Intelligence is highly valued in this dynamic, collaborative environment.