Pharmacy Data Entry Assistant

Description

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.

Reporting to the Data Entry Team Lead/Supervisor, the Pharmacy Assistant – Data Entry plays a vital role in the quality and safety of our medications. This position is responsible for entering prescriptions into the Kroll system, and maintenance of patient records.

Key Responsibilities

• •Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately
• •Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members health care professionals and patients
• •Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks
• •Answer telephone calls promptly and courteously
• •Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor
• •Provide an excellent level of customer service to all clients
• •Other duties as assigned

Requirements

Skills and Qualifications

• •Experience with Kroll software is required
• •Previous Pharmacy Experience required
• •Adjudication and Billing Knowledge for ODB and third-part drug plans (knowledge of the ODB Formulary).
• •Knowledge on Standards of Practice in Ontario pharmacy practice.
• •Retail Experience an Asset
• •Exceptional customer service skills with a talent for building customer loyalty
• •Effective communication skills
• •MS Office
• •Effective organizational skills, ability to multitask
• •Problem Solving Skills
• •Strong attention to detail