Pharmacy Technician – Prescription Routing & Claims Support

PHIL is looking for a full-time Pharmacy Technician

Monday through Friday shifts.

• Company Overview:
• Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is revolutionizing prescription access by streamlining how doctors, pharmacies, and patients interact. Through our end-to-end B2B2C platform, we enable affordable, timely, and efficient access to therapies, enhancing patient adherence and improving health outcomes. Our work empowers pharma manufacturers to innovate while delivering best-in-class care experiences across the healthcare ecosystem.
• Our mission-driven team is made up of diverse individuals passionate about technology, healthcare, and patient wellbeing. If you're eager to help transform a legacy industry through smart systems and human-centered solutions, we want to hear from you.

• Position Overview:
• Title : Pharmacy Technician
• Location : Remote

Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

• Hours : Monday – Friday, 6:00 am – 7:00 pm MST (flexibility for early and late shifts required)
• Compensation : $20–$24/hour (commensurate with experience)
• Status : Full-time
• Reports To : Operations/Pharmacy Team Leads

Phil is seeking a detail-oriented, self-motivated Pharmacy Technician to join our growing team. You will play a key role in supporting the full prescription lifecycle; including insurance verification, troubleshooting prescription reroutes, and communicating directly with partners and prescribers. This role requires strong decision-making, communication, and multitasking abilities to ensure efficient order resolution and best-in-class patient care.

Primary Responsibilities:

Troubleshooting electronic, faxed, and verbal prescriptions via routing to appropriate channels into pharmacy systems

Review and update patient insurance using payer portals and phone resources

Determining appropriate situations for a prior authorization (PAs) need via payer-specific tools; troubleshoot denials and escalations

Utilize reroute best practices for orders falling outside normal workflow, including orders with state changes, insurance exceptions, pharmacy rejections, or failed transfers

Navigate operational platforms (e.g., BestRx, Ops Dash, Partner Dash, RelayHealth, etc.) and vendor systems effectively

Follow reroute protocols for specific tags including: non-contracted pharmacies, state shipping changes, PP send-backs, transfer not received, and more

Proactively document process notes with clear routing details, claim updates, and actions taken

Communicate with partner pharmacies, provider offices, and insurance carriers to resolve issues or clarify documentation

Collaborate with At-Risk, Partner Management, and PPM teams to escalate or flag orders based on system outages, stock issues, or policy refusals

Maintain productivity in the Reroute queue even during extended call hold times (e.g., multitask during insurance calls)

Ensure all patient, prescriber, and partner communications are clear, professional, and aligned with Phil’s standards of care

About You:

You thrive in a fast-paced, evolving startup environment and remain composed under pressure

You're passionate about helping patients access necessary medications

You are tech-savvy, comfortable toggling between multiple software systems and navigating insurance workflows

You’re a strong communicator, able to write succinct internal notes and speak clearly with external stakeholders

You’re self-driven but collaborative; you seek clarity, ask smart questions, and take initiative

You take pride in accuracy and process adherence, especially when rerouting orders or resolving insurance mismatches

Qualifications

Pharmacy Technician License in the state of residence(required)

PTCB certification (preferred)

Minimum 1 year of pharmacy technician experience, preferably in a Specialty, Mail Order, PBM (with Manufacturer and Insurance troubleshooting experience) or Retail setting.

Working Knowledge of

Insurance claim rejections (e.g., Reject 50/40, DUR codes, etc.)

Prior authorizations, override codes, and split billing scenarios

ICD-10 codes and drug classifications

FSA/HSA card restrictions and processing nuances

Medicaid/Medicare Experience

Routing tools and reroute resolution logic

Ability to work efficiently and with attention to detail, especially when handling complex re-routes

Strong written documentation and case management skills

Why Join Phil

Ground-floor opportunity in one of the fastest-growing health-tech startups

Help modernize prescription access for real-world impact

Competitive compensation and full benefits (medical, dental, vision, etc.)

401(k)

Hybrid work model after 90 days (in-office collaboration & remote flexibility)

Collaborative, mission-driven team culture focused on innovation and patient care