Plumbing Manager

Plumbing Service Manager – Stoneham, MA

Sila Services – Stoneham, MA Pay: $120,000/year + bonus incentives Full-Time | In Person

Ready to Lead a Plumbing Team and Make It Better?

Sila Services is looking for an experienced Plumbing Service Manager who loves the plumbing business, knows how to lead people, and wants the opportunity to really make an impact.

You’ll lead a team of approximately 15 residential plumbers and have ownership of the day-to-day performance of the department. This isn’t a sit-behind-a-desk management job. You’ll coach your team, spend time in the field, dig into the numbers, solve problems, and work alongside leadership to continue growing the business.

If you’re the kind of leader who enjoys developing technicians, building a strong culture, and watching your team succeed, we’d love to talk to you.

To Be Considered, You Must Have

3+ years of Plumbing Service Management experience

7+ years of residential service plumbing experience

Proven experience leading, coaching, and developing plumbing technicians

Experience managing KPIs, revenue, gross profit, and overall department performance

Strong knowledge of residential plumbing service, repair, and installation

ServiceTitan experience strongly preferred

What You’ll Do

Lead and manage a team of approximately 15 residential plumbers

Oversee the daily operations of a 24/7 plumbing department

Coach, train, and develop technicians through one-on-ones, ride-alongs, and ongoing training

Monitor KPIs, revenue, gross profit, conversion, and technician performance

Use ServiceTitan to manage workflow, reporting, and department performance

Work closely with dispatch to maximize technician productivity and capacity

Review estimates, service reports, job notes and technician documentation

Support technicians with difficult jobs, estimating and presenting options to homeowners

Help technicians improve their customer service, communication and sales skills

Handle escalated customer issues and make sure they are resolved quickly

Recruit, onboard and develop new team members

Hold the team accountable for performance, quality, safety and customer experience

Identify opportunities to increase revenue, profitability and operational efficiency

Partner with leadership on department goals, budgets and growth plans

What We’re Looking For

We’re looking for someone who understands both sides of the job — plumbing and leadership. You should be comfortable talking through a difficult plumbing issue with a technician one minute and reviewing KPIs, revenue, and gross profit the next.

You need to be organized, comfortable holding people accountable, and able to build relationships with your team. Experience with estimating, quoting, and presenting plumbing solutions is important, and a plumbing license is preferred.

Valid driver’s license and clean driving record required.

What We Offer

$120,000 base salary + bonus incentives

Medical, dental and vision insurance

401(k)

Paid time off

Parental leave

Life insurance

Professional development and training

Referral program

Opportunities for advancement

If you’ve successfully led a residential plumbing service team and want the opportunity to build, develop and grow a department, we want to hear from you.

Come grow with Sila Services!