PMO Manager (Remote)

Who You Are

You are a collaborative, strategic leader who thrives on building high-performing teams and delivering exceptional customer outcomes. You excel at bringing structure, consistency, and accountability to complex project portfolios while empowering project managers to grow professionally and deliver their best work.

You are equally comfortable coaching team members, partnering with executive leadership, and driving operational improvements across a fast-paced Professional Services organization. You possess strong business acumen, outstanding communication skills, and a passion for creating scalable project delivery processes that improve customer satisfaction and business performance.

You lead by example, foster a culture of continuous improvement, and inspire teams to deliver successful projects while developing the next generation of project management talent.

About The Role

As the Professional Services PMO Manager, you will lead Myriad360's Project Management Office and oversee the successful delivery of customer projects across multiple technology practices, including Data Center, Network & Security, Cloud, Collaboration, Field Services, Managed Services, and emerging technologies.

Reporting to Professional Services Leadership, you will manage a team of Senior Project Managers, Project Managers, and Project Coordinators while establishing project governance, delivery standards, resource management strategies, and operational best practices. Working closely with Sales, Engineering, Operations, Finance, and Executive Leadership, you will ensure projects are delivered consistently, profitably, and with an exceptional customer experience.

This role directly impacts customer satisfaction, project profitability, delivery consistency, operational excellence, and the continued growth of Myriad360's Professional Services organization.

Other responsibilities include:

PMO Leadership & Team Development

Lead, coach, mentor, and develop a high-performing team of Senior Project Managers, Project Managers, and Project Coordinators

Establish performance expectations, career development plans, and succession strategies for the PMO organization

Conduct regular coaching sessions, performance reviews, and professional development activities

Foster a culture of accountability, collaboration, customer focus, and continuous improvement

Recruit, onboard, and retain top project management talent

Project Delivery Leadership

Oversee successful delivery of customer projects across multiple technology practices, including Data Center, Network & Security, Cloud Infrastructure, Unified Communications, Field Services, Managed Services, and Professional Services

Monitor portfolio health, including schedule, budget, scope, quality, resource utilization, risks, and customer satisfaction

Provide executive oversight for high-risk, strategic, and complex customer engagements

Remove organizational obstacles impacting successful project execution

Drive consistent project delivery methodologies across the PMO

PMO Governance & Operational Excellence

Develop, implement, and continuously improve PMO standards, methodologies, templates, and best practices

Ensure consistent application of project management processes throughout the organization

Maintain governance across project initiation, planning, execution, monitoring, change management, and project closure

Lead executive portfolio reviews, project health assessments, and operational reporting

Develop KPIs, dashboards, and executive reporting that improve organizational visibility and decision-making

Drive continuous improvement initiatives that enhance project quality, forecasting accuracy, utilization, and customer outcomes

Capture lessons learned and incorporate improvements into PMO standards and methodologies

Talent Development & Coaching

Coach Project Managers on leadership, customer communication, project planning, financial management, risk mitigation, and stakeholder engagement

Develop training programs that strengthen project management capabilities across multiple technology practices

Mentor project teams delivering complex infrastructure and technology implementations

Establish career progression paths and promote continuous professional development throughout the PMO

Reinforce PMP best practices and project management excellence

Cross-Functional Leadership

Partner with Sales to improve project transitions and customer handoffs

Collaborate with Engineering leadership on resource planning and delivery readiness

Work closely with Finance to improve forecasting, project profitability, and financial accountability

Align project delivery with Professional Services strategic objectives

Support enterprise initiatives focused on scalability, operational maturity, and customer satisfaction

Resource & Portfolio Management

Manage PMO resource capacity, workload balancing, and staffing priorities

Optimize project assignments based on customer needs, technical complexity, and team capabilities

Identify resource constraints and develop proactive mitigation strategies

Monitor project portfolio performance and proactively address delivery risks

Improve forecasting accuracy, delivery predictability, and portfolio health

Desired skills and experience:

Bachelor's degree in Business, Information Technology, Project Management, Engineering, or a related discipline

Project Management Professional (PMP) certification required

8+ years of experience leading Project Management teams within Professional Services, Systems Integration, Managed Services, Technology Consulting, or related organizations

Experience managing Senior Project Managers, Project Managers, and Project Coordinators

Demonstrated success delivering complex technology implementation projects across multiple technical disciplines

Strong knowledge of waterfall, hybrid, and agile project delivery methodologies

Proven leadership experience coaching, mentoring, and developing high-performing project management professionals

Excellent executive communication, facilitation, presentation, and organizational leadership skills

Strong ability to influence cross-functional teams without direct authority

Experience managing portfolios consisting of multiple concurrent customer engagements

Preferred Qualifications

Experience leading PMOs within a Systems Integrator, Value-Added Reseller (VAR), Managed Services Provider (MSP), or Technology Professional Services organization

Experience delivering Data Center, Network & Security, Cloud, Collaboration, Field Services, or Enterprise Infrastructure projects

Experience with PSA, ERP, and project management platforms such as NetSuite, Smartsheet, Microsoft Project, Jira, Monday.com, ConnectWise, or similar solutions

Experience developing PMO governance frameworks and organizational project management maturity

Experience with project financial management, forecasting, resource planning, and executive portfolio reporting

PMI Agile Certified Practitioner (PMI-ACP), PgMP, or other advanced project management certifications preferred

Technical Skills (Preferred)

Project portfolio management

Project governance and PMO methodologies

Financial forecasting and project budgeting

Resource planning and capacity management

Executive dashboard development

NetSuite

Smartsheet

Microsoft Project

Jira

Monday.com

ConnectWise

Microsoft Office Suite

A Little About Us

Our mission is to challenge and enable our employees to achieve great things.

We live and breathe our core values:

We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.

Dare To Be Great: We are big-picture thinkers who