POD MANAGER – CLIENT GROWTH

WE’RE HIRING | POD MANAGER – CLIENT GROWTH

• Location: Banjara Hills, Hyderabad
• Work Mode: Work From Office
• Experience: 4–7 Years
• CTC: Up to ₹10 LPA
• ️ Industry: Digital Marketing Agency
• Reporting To: Founder / CEO

About the Role

Digital Mojo is looking for a highly ownership-driven Pod Manager to lead a pod of clients end-to-end.

This is not a traditional Account Manager role . The Pod Manager will act as the business head of the pod, owning client relationships, pod P&L, growth strategy, team leadership, retention and escalations .

If something goes wrong in the pod, you own it. If something goes right, you drove it.

Key Responsibilities

• •Own the revenue, profitability and commercial health of the pod
• •Manage billing, scope utilization, team bandwidth and margins
• •Identify and drive upsell & cross-sell opportunities
• •Develop quarterly growth strategies for key clients
• •Act as the strategic voice for clients and proactively identify growth opportunities
• •Handle client escalations, conflicts and difficult commercial conversations
• •Resolve delivery, quality and team issues independently before escalating to the CEO
• •Lead Account Managers, Social Media Managers, Performance Marketers and SEO Specialists
• •Ensure timely, high-quality delivery across accounts
• •Review campaign performance and drive optimization
• •Understand and work with metrics such as CPL, ROAS, CTR, lead quality and funnel performance
• •Own client retention, renewals, scope expansions and pricing conversations
• •Track client satisfaction and identify at-risk accounts early

What We’re Looking For

• ✅ 4–7 years of experience in a digital marketing agency
• ✅ Experience managing multiple client accounts and cross-functional teams
• ✅ Strong understanding of agency P&L, billing, scope management and margins
• ✅ Strong knowledge of performance marketing, social media, SEO and content marketing
• ✅ Experience handling client escalations independently
• ✅ Experience building and presenting client growth strategies
• ✅ Strong commercial and strategic thinking
• ✅ Excellent English communication skills
• ✅ Comfortable handling senior client-facing discussions
• ✅ Proven team leadership and people-management experience
• ✅ Ability to take ownership and solve problems without constant escalation

⭐ Ideal Candidate

We’re looking for someone who:

• •Has managed a revenue-bearing portfolio of clients , not just a team
• •Has handled commercial discussions around scope, pricing and renewals
• •Thinks beyond campaign delivery and focuses on client business growth
• •Can independently resolve difficult client situations
• •Can confidently lead both internal teams and senior client strategy discussions

Key Performance Indicators

• •Pod Revenue vs Target
• •Pod Gross Margin & Profitability
• •Client Retention Rate
• •Upsell & Cross-sell Revenue
• •Client Satisfaction
• •On-Time Delivery
• •Team Utilization & Bandwidth Efficiency
• •Strategic Growth Plans Delivered

Career Path: Senior Pod Manager → Group Account Manager → Delivery Head → Business Head

• Location: Banjara Hills, Hyderabad
• Work From Office