Practice Manager – Paediatric Hearing & Allied Health

ABOUT THE COMPANY

Our client is an Australian paediatric hearing services business that assesses children's hearing across clinic, school and home-visit settings, and delivers a growing program of hearing screenings in schools across NSW (expanding to 30–40 schools next year). Billing is mostly through Medicare and private patients, with a small but growing number of NDIS-funded families. The business is led by its Practice Owner, who this role reports to directly, supported by a small team of audiologists and casual screeners.

ABOUT THE ROLE

A full-time Practice Manager role — in Australian healthcare, this sits above a medical receptionist, owning the administrative and operational back end of the clinic (patient and referral administration, reporting, scheduling and compliance) rather than front-desk reception duties.

The role is split across two core areas: day-to-day patient and referral administration in the practice's patient management system, and end-to-end coordination of the school hearing screening program — from first enquiry through to the results summary sent back to each school.

This role is trusted with genuinely confidential information — referrals, clinical reports, Medicare and patient details, and student data — so accuracy and discretion matter on every task, not just the obvious ones.

This role is not asked to just follow instructions — it's expected to review its own work, ask questions, and genuinely learn a process once rather than needing it re-taught.

Day to day, this role works independently across several systems (a patient/practice management system, Excel, Outlook, Canva, SharePoint) and will regularly hit things that don't quite fit the standard process — a missing referral, a doctor not yet in the system, a parent's booking details not matching their child's. The right person investigates and resolves what they can before escalating, rather than deferring every question upward.

There's a lighter, ongoing layer of practice support on top of this — scheduling and rostering audiologists and casual screeners, social media content, SOP updates and compliance record-keeping — that adds variety without taking priority over the patient and school-screening workload.

PRIMARY PURPOSE

To independently and accurately manage patient and referral administration, and to coordinate the school hearing screening program end to end — on schedule, with genuine attention to detail and confidentiality — while escalating only genuine exceptions rather than routine questions.