Principal CX Advisory Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal CX Advisory Consultant based in India.

• This role focuses on helping strategic customers transform their customer experience, digital operations, and contact center environments.
• You will connect business strategy with technology capabilities to create practical, measurable CX transformation plans.
• The position combines consulting, customer experience strategy, analytics, and change management in a highly collaborative environment.
• You will work directly with senior customer stakeholders and cross-functional teams to identify challenges and shape effective solutions.
• The role offers opportunities to lead workshops, executive engagements, transformation roadmaps, and adoption initiatives.
• Your work will help organizations improve customer journeys, operational efficiency, employee experience, and business outcomes.
• The position is based in India, with flexible work options and travel across the APAC region of up to 30%.