Principal Technician (ICT Systems)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.

Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.

Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.

Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005437

Role Duties and Responsibilities

Software configuration

Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.

Applies agreed standards and tools, to achieve a well-engineered result.

Collaborates in reviews of work with others as appropriate.

System software

Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.

Applies system software parameters to maximise throughput and efficiency.

Installs and tests new versions of system software.

Contributes to preparation of software implementation procedures with fall back contingency plans.

Network support

Carries out agreed network maintenance tasks and specified operational configuration of network components.

Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.

Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal

Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.

Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.

Records details of all components that have been installed and removed.

Assists users and follows agreed procedures for further help or escalation.

Contributes to the development of installation procedures and standards.

Release and deployment

Uses approved tools and techniques for specific deployment activities.

Administers the recording of activities, logging of results and documents technical activities undertaken.

Additional duties:

The Principal Technician (ICT Systems) will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs).

The Principal Technician (ICT Systems) will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution. He will help with the design, development, test and on-site support of engineering changes to services, processes, organisation, operating model and other aspects. This effort may be required in addition to his/her daily service operations and maintenance tasks.

Essential Skills, Experience and Certifications

Education:

Higher vocational training in a relevant discipline with 3 years post- related experience. Or a secondary educational qualification with 5 years post-related experience.

Experience:

At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.

Good experience configuring hardware and software.

Good understanding of ICT systems and the ability to work independently to solve problems.

Hands-on experience troubleshooting technical issues and providing technical support to end-users.

Desirable:

Hands-on experience on troubleshooting technical issues and providing technical support to end-users.

Network configuration, debugging trouble shouting (TCP/IP, VPN,VLAN, firewall, DNS).

Cybersecurity infrastructure understanding.

Software development in java, C, C++, python, scripting language.

Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management.

Overall Strong analytical and problem-solving skills on:

Remote server administration

Log analysis

Network tool usage (Wireshark)

Training:

ITIL foundation or advanced level training and certification.

Working Location

The Hague, Netherlands

Working Policy

On-site

Travel

Some travel to other NATO sites may be required

Security Clearance

Valid National or NATO Secret personal security clearance