Process Developer - US Payroll

Key Responsibilities:

• •Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
• •Resolve complex and time-sensitive payroll issues within defined SLAs.
• •Provide clear, professional, and empathetic communication to customers.
• •Handle escalations and ensure timely resolution of critical payroll issues.
• •Maintain accuracy and compliance while handling sensitive payroll information.
• •Monitor customer interactions and identify recurring issues for process improvement.
• •Support queue management, workflow efficiency, and daily operational requirements.
• •Conduct root-cause analysis and contribute to corrective actions.
• •Maintain required quality, productivity, and customer service standards.

Required Qualifications:

• •Graduation is mandatory.
• •Minimum 2 years of relevant experience.
• •US Payroll experience is mandatory.
• •International Voice experience is mandatory.
• •Good verbal and written communication skills.
• •Comfortable working in US shifts.
• •Comfortable with a one-way cab facility.
• •PF registration with the previous organization is mandatory.
• •Domestic Voice experience will not be considered.

Preferred Skills:

• •Knowledge of US Payroll processes and payroll compliance.
• •Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
• •Strong escalation-handling and problem-solving skills.
• •Experience in a customer service or financial process environment.

Skills:- Payroll Management, SAP Payroll, US Payroll, Taxation, ADP Payroll, Paychex, QuickBooks and Financial Process