Product Operations Manager (Contract)

About Drivemode:

Drivemode is a California-based division of Honda Motor Co., Ltd. We are a small, passionate team of software product innovators helping Honda Automotive be competitive in the Hybrid and Electric Vehicle market. We build application experiences for mobile devices. Are you passionate about creating next-generation delightful digital experiences for automotive? Maybe you have worked at some notable automotive companies in this capacity? Would you like to work on new products and product categories at Honda and help Honda invent the future of automotive? Then we would like to hear from you!

Why Drivemode:

Join Drivemode for an exciting startup environment and a vibrant culture that combines impactful work, competitive compensation, and excellent benefits. By becoming a part of our team, you'll contribute to a crucial mission that revolutionizes the way people engage with vehicles, addressing both business needs and the world's environmental challenges. This presents an exceptional opportunity to be at the forefront of innovation and drive Honda's success in the Automotive market.

About the role:

We're seeking a highly organized, customer-obsessed Product Operations Manager for our 4W Product Group in Silicon Valley. This pivotal role ensures exceptional customer experience and operational efficiency for our connected vehicle products. You will serve as the operational bridge connecting Engineering, Product, Design, Executive Leadership, and global stakeholders. You will oversee support queue health, manage L2/L3 triage and incident response workflows, optimize support processes, localization strategy, drive Voice of Customer insights and operational improvements across the product lifecycle. This is a unique opportunity to impact customer satisfaction and drive scalable growth at Drivemode directly.