Product Support Advisor - Expression of Interest

Sandvik Mining | Location: Central West, NSW - Expression of Interest

Job Type : Full Time

About the Opportunity

As a Product Support Advisor (PSA), you will represent Sandvik on site and provide hands-on, day-to-day support to our customer. Your focus will be on enhancing the performance, reliability, and integrity of Sandvik equipment. You’ll build strong working relationships across all levels of the customer’s organisation, collaborating closely with maintenance, supervision, planning, and technical teams.

In this role, you will coordinate Sandvik parts and consumables, deliver technical support, undertake minor repairs, prepare detailed reports, and provide coaching and mentoring to on-site maintenance personnel. You will also contribute to strategy development and continuous improvement initiatives to ensure equipment performance is optimised to its fullest potential.

Roster 7 days on | 7 days off OR 8 days on | 6 days off

Responsibilities

Manage service support activities to achieve business goals and objectives.

Oversee daily customer requirements while continually seeking opportunities to add value.

Collaborate with the broader Sandvik team to ensure a high level of customer service and seamless support

Build and maintain strong relationships, establishing genuine rapport with our customer.

Strengthen existing site services by contributing to strategic plans that support ongoing business growth.

Coach and mentor site-based technical personnel to enhance capability and performance.

Maintain appropriate stock levels, including critical spares, to ensure operational readiness.

About you

A strong mechanical aptitude, supported by a relevant trade qualification and hands-on experience maintaining underground drilling or load and haul equipment, is essential. Class C Drivers licence. You’ll bring a customer-focused mindset and excellent communication skills, with the ability and willingness to share your knowledge, lead, and mentor others.

While you’ll receive comprehensive support from the Sandvik team during onboarding and beyond, this role is highly autonomous. We are looking for someone who is agile, self-motivated, task-focused, and capable of working effectively without direct supervision.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

A competitive remuneration package

Salary sacrifice options and Length of Service Recognition

Paid Parental Leave and flexible working options

A comprehensive Employee Assistance Program

Employee referral programs

Performance‑based bonus incentives

Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For more information about this position at Sandvik, please visit the Sandvik careers page or contact Chelsea Webb – Chelsea.webb@sandvik.com