Product Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist based in Canada.

• This role combines technical customer support, product expertise, and customer advocacy within a remote-first environment focused on high-quality software experiences.
• You will guide customers through onboarding, account setup, troubleshooting, integrations, and product discovery while resolving issues across multiple communication channels.
• The role goes beyond answering support requests by turning customer feedback into actionable insights that can influence product decisions.
• You will work closely with engineering teams to investigate, reproduce, and document technical issues and help improve the overall customer experience.
• You will also contribute to technical documentation, internal knowledge sharing, and strategic projects that strengthen support operations.
• The environment values deep focus, asynchronous collaboration, strong communication, and a genuine commitment to software quality.
• This is an excellent opportunity for a technically curious support professional who enjoys solving complex problems and helping customers succeed.